Care Team Experience Manager

Job Title: Care Team Experience Manager Job Summary: The Care Team Experience Manager is responsible for managing our care giving staff and supervising and coordinating scheduling operations to ensure high-quality, consistent service. This role blends care management, team leadership, and workforce scheduling to optimize client satisfaction, caregiver engagement, and operational efficiency. Key Responsibilities: Caregiver Management Overall management of the caregivers including performance improvement and development, and verification of caregiver training programs in collaboration with ownership. Manage and possibly discipline all caregivers who regularly call out, experience late arrivals and/or early departures, and continuously refuse assignments; take appropriate action working with the ownership, based on company policies. Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations. Creates moral-building recognition programs for the caregivers, such as Caregiver of the Month, acknowledgments of high-level performances, and training completions. Submit weekly reports and participate in daily huddles and weekly recap meetings. Match caregivers to clients based on skills, personality, and care needs. Ensure that applicants have been adequately screened and that orientation/ hiring sessions are comprehensive, according to standards, and conducted for all new hires. Scheduling & Staffing Management Oversee scheduling team (3 direct reports) to create, manage, and maintain client schedules to ensure full coverage of all shifts Coordinate last-minute caregiver call-outs, schedule changes, and emergency staffing needs with scheduling team members Optimize schedules to balance client needs, caregiver availability, and labor efficiency Track and manage overtime, travel time, and scheduling conflicts Use scheduling software to ensure accurate, real-time updates and documentation Operations & Compliance Ensure compliance with company policies, state regulations, and industry standards Maintain accurate client and employee records, including care notes and schedules Collaborate with teams including, operations, client services, human resources, finance, business development, marketing, etc. Report to Operations Executive and follow strategic directives to achieve the company’s goals Skills & Competencies: Strong organizational and multitasking abilities Excellent problem-solving skills, especially under time-sensitive conditions Strong interpersonal and communication skills Ability to manage both people and logistics effectively Solution-oriented with high accountability Calm under pressure, especially when dealing with last-minute staffing changes Qualifications: Bachelor’s degree in Business Management, Operations, or other relevant fields, highly preferred 2+ years experience, ideally in care management or home care industries Prior experience in staff scheduling, workforce coordination, or operations strongly preferred Knowledge of home care regulations and best practices Proficiency in scheduling software and electronic records systems Work Environment: Office-based position in Irvine, CA (M-F 9:00 AM to 5:30 PM) Frequent communication via phone and software systems Field visits, based on business needs On-call or after-hours availability may be required for urgent scheduling needs Ability to work with tools such as the Microsoft suite, Wellsky or similar CRMs, Slack, Docusign, Canva, Hireology, Indeed, etc. Compensation and Benefits Package: $55,000 annual salary or commensurate with experience and skill level, as well as other factors Bi-weekly and Quarterly performance bonus opportunities 1 week paid vacation plus 11 days paid (holidays and sick days) time off Employer contribution to health insurances (medical, dental, and vision) plus ability to participate in voluntary insurances (short-term disability, AD&D, hospital confinement, critical illness, and whole life) 401k plan $40/month technology stipend Access to company vehicle Advancement and growth opportunities Positive workplace culture, Great Place to Work certified 7 times in a row! IND601 #J-18808-Ljbffr