Financial Systems Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. Overview Reporting to the VP, Financial Systems Optimization & Training, the Systems Manager, Financial Systems is accountable for the reliable day-to-day operation, support model, and continuous improvement of the company’s financial systems ecosystem (including Oracle Fusion ERP and related SOC1 in-scope applications). This role leads the intake, prioritization, and delivery of enhancements; oversees training and user enablement; and partners with Finance, Operations, and IT to ensure systems are secure, controlled, and aligned to business outcomes. The Systems Manager sets and manages governance routines, performance metrics, and vendor/support partner expectations to maintain data integrity, audit readiness, and a strong user experience. Responsibilities Own day-to-day operations and administration of the financial systems portfolio, including Oracle Fusion ERP, Blackline, BirchStreet, Apex Supplier Portal, Dayforce GL, and other SOC1 in-scope applications; ensure stability, performance, and data integrity. Establish and run an intake and prioritization process for defects, enhancements, and new capabilities; translate business needs into requirements and an executable delivery plan. Lead continuous improvement initiatives and small-to-mid-sized implementations, coordinating with IT and business stakeholders to deliver on scope, timeline, and quality expectations. Serve as a functional systems leader and subject matter expert for finance processes and system configuration; provide guidance on best practices, standardization, and adoption. Develop and maintain a training and enablement program (materials, job aids, and sessions) for both existing users and new deployments; measure adoption and effectiveness. Own SOC1 application control activities for in-scope systems, including quarterly user access reviews and timely remediation; partner with Audit/Compliance and IT Security as needed. Define and monitor key performance indicators (e.g., ticket volumes, SLA attainment, root cause trends, release quality, close-process impacts); report insights, risks, and recommendations to leadership. Lead issue triage and escalation management, ensuring timely resolution and clear communication to stakeholders, including on-property teams. Manage relationships with software vendors and support partners (as applicable), including service expectations, performance reviews, and escalation paths. Support change management for system rollouts and process updates, including communications, training coordination, and readiness activities. Ensure compliance with internal controls, company policies, and relevant external regulations across all financial systems; maintain documentation to support audit readiness. Establish, document, and maintain standard operating procedures, system governance routines (release/change control, access management), and support runbooks. Qualifications Bachelor’s degree in finance, accounting, business, information systems, or a related field (advanced degree a plus). 5+ years of experience in financial systems administration, optimization, or a related role; hospitality experience preferred. Demonstrated experience leading workstreams or managing a small team and/or managed service partners (e.g., assigning work, coaching, quality review, and stakeholder communications). Working knowledge of Oracle Fusion ERP, Blackline, BirchStreet, Apex Supplier Portal, Dayforce GL, and other SOC1 in-scope systems is preferred. Experience managing system enhancements, upgrades, or implementations using structured intake, prioritization, testing, and release practices. Strong understanding of finance processes, internal controls, and data governance; experience supporting SOC1/SOX controls, access reviews, and audit remediation preferred. Ability to manage vendor/support relationships (service expectations, escalations, and performance tracking). Excellent communication and interpersonal skills with the ability to translate technical concepts for non-technical audiences. Proven ability to develop and deliver effective training programs and enablement materials. Analytical mindset with a focus on data-driven problem solving and continuous improvement. Strong project management and organizational skills with the ability to manage multiple priorities simultaneously. #J-18808-Ljbffr