Technician, Field Service - Regional (Des Moines, IA)

Regional Field Service Technician

Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.

We currently have a great opportunity for a Regional Field Service Technician in the Des Moines IA area. The Field Service Technician (FST) is responsible for developing the knowledge and expertise needed to move into a Service Engineer (SE) position and service the Sysmex product lines. The FST will undergo extensive training to prepare for future SE positions as they become available. During the training period, the FST will travel frequently throughout the U.S., when not attending formal training classes for the purposes of mentoring and job shadowing. Upon completion of the training program, the FST will be utilized to supplement existing territories, support emerging territories and other field needs until they assume a permanent assignment in a U.S. service district. This includes the opportunity for relocation. The FST is expected to move into an open SE position in a service district as they become available.

Essential duties and responsibilities:

• Successfully complete all training to perform the duties of a Field Service Technician (FST).
• During training program, travel within their service districts to work with a mentor or assist with service-related tasks.
• Upon successful completion of the training program, provide service support in their respective service districts.
• Travel during the training period may be up to 50% within the United States.
• Accept an SE or related position after the successful completion of program.
• Demonstrate the ability to perform the following duties and responsibilities after training.
• Install, maintain, and repair Sysmex instruments and systems, including:
• Identifying and analyzing instrument problems.
• Repairing to meet specifications.
• Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
• Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
• Monitor and respond to communication devices during all scheduled times.
• Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
• Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
• Support and provide ownership of technical issues at existing customer sites.
• Work cross-functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer base.
• Miscellaneous duties include:
• Maintain expenses within guidelines
• Maintain high level of customer account management and organization skills
• Maintain control of parts inventory and all company property
• Perform duties in such a manner as to develop confidence, promote goodwill, and maintain or improve credibility with regard to quality of products and customer service.
• Promote effective, positive, and productive communication and teamwork between all Sysmex personnel.
• Other duties as assigned

Percentage of Travel: Up to 50% within the United States during training

Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions.

Physical Demands: Moderate physical activity. Routine handling of objects 21 to 50 pounds; continuous (at least 80% of time) walking or inspections, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.

Qualifications

• Associates degree or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed Forces. Bachelor's degree preferred.
• Electronics and/or laboratory science.
• Completion of Sysmex-certified instrument training.
• A valid driver's license or ability to obtain one, within 90 days.
• Must be willing to relocate to any of our service districts throughout the U.S.
• General computer knowledge in a Windows environment is required. Basic knowledge of LIS systems and interfacing principles desirable.
• Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems.
• Outstanding listening skills, patience and understanding.
• Demonstrated presentation and influence skills.
• Team orientation; demonstrated facilitation skills.
• Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Ability to maintain a high energy level and positive attitude.
• Excellent command of English, both verbal and written; second language desirable (Spanish, French or Portuguese).

This job requires satisfaction of the credentialing requirements of Sysmex's customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19.

The hourly pay range for this role is $20.60 to $32.37, along with an overtime pay. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The total compensation package for this position also includes a choice of health care plan (medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.