Director, Procurement

As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI Role Description: The Director, Procurement will facilitate ShipBob's strategic sourcing and procurement function across multiple categories. This is a senior leadership role responsible for developing and sustaining a high-performing procurement capability, driving meaningful cost improvement, and ensuring supplier relationships, contract frameworks, and category strategies are aligned with ShipBob's rapid growth trajectory. The Director brings deep commercial judgment, strong negotiation capability, and the ability to manage complexity across multiple categories simultaneously. Given the small size of the current team, the Director must be hands-on and highly adaptable including operating in the detail as readily as at the strategic level and flexing to changing priorities as the business evolves. This role manages the Procurement Manager and reports to the VP Global Controller. What you’ll do: As the senior leader responsible for procurement across ShipBob's global operations, you will have the following responsibilities: Define and own ShipBob's procurement strategy across multiple categories, growing a function that is proactive, analytically rigorous, and commercially credible. Manage and develop the procurement team, setting clear performance standards, operating frameworks, and a culture of data-oriented outcome. Build and sustain executive-level relationships with strategic suppliers, ensuring ShipBob is positioned as an intelligent, sophisticated buyer across all categories. Facilitate the most complex and commercially significant negotiations across ShipBob's supplier base in technology, facilities, and corporate services. Design and execute structured RFx processes with full analytical rigor: market intelligence, benchmarking, scenario modelling, supplier assessment, and documented recommendation with supporting evidence. Develop category strategies that are grounded in market data, total cost of ownership analysis, and ShipBob's operational requirements not historical spend patterns. Build and maintain a vendor performance management framework with defined KPIs, governance cadence, and escalation protocols that hold suppliers accountable without creating adversarial relationships. Review, redline, and negotiate contractual agreements across all categories ensuring favorable commercial terms, appropriate risk allocation, and long-term value protection. Partner closely with Finance, Legal, Operations, and Technology to ensure procurement choices are integrated into ShipBob's planning and budget cycles. Partner as needed with ShipBob's transportation and partner network procurement functions, coordinating across category boundaries while this role focuses on indirect, technology, facilities, corporate, and professional services spend. Drive procurement process scalability, building systems, tools, and workflows that support ShipBob's growth without linear headcount growth in the function. Facilitate change management initiatives required to implement process and structural improvements, including stakeholder alignment, communication, and adoption tracking. Central to this is driving a cultural shift as the function evolves — embedding discipline around compliance and rigorous review into how the organization buys, rather than optimizing for speed alone. Ensure compliance with ShipBob's SOX, SOC II, and other regulatory requirements as they apply to the procurement function. Use data analytics, industry benchmarking, and strategic sourcing methodologies to continuously identify and capture cost savings, risk reduction, and value-creation opportunities. Additional duties and responsibilities as necessary. What you’ll bring to the table: Minimum 10 years of progressive procurement experience, with at least 3 years in a senior leadership role with direct management responsibility. Proven track record leading strategic procurement across multiple categories, particularly technology/SaaS/AI, indirect, and professional services. Demonstrated ability to manage complex, high-value negotiations with outcomes supported by documented market intelligence, benchmarking, and total cost analysis, not intuition alone. Experience building or significantly upgrading a procurement function: establishing operating frameworks, performance standards, and team capability in a fast-growth environment, including leading the cultural shift toward compliance and disciplined review rather than speed alone. Bachelor's degree in Supply Chain Management, Business, Finance, or related field; MBA or CPSM/CPM preferred. High EQ and executive presence. Credible at the CFO and SVP level, able to translate complex commercial situations into clear recommendations and influence choices without direct authority. Analytically rigorous. Every recommendation is supported by data, benchmarking, and documented study. Presenting a deal as 'good' without supporting evidence is not a standard this leader operates to. Strong problem-solving and project management skills, with the ability to manage multiple high-priority workstreams simultaneously in a complex, rapidly changing environment. Hands-on and adaptable. Comfortable rolling up sleeves and operating without a large support structure, flexing readily to changing priorities given the small team size. Deep understanding of US market dynamics, contract structures, cost drivers, and supplier landscape across multiple categories. Excellent written and verbal communication skills. Able to write a clear, well-structured recommendation memo as readily as running a negotiation room. Ability to cover core US hours with availability for occasional international coordination. Proficiency in Microsoft Office Suite; experience with P2P platforms such as ZipHQ preferred; comfort working with AI, data tools and BI platforms. Perks & Benefits: Medical, Dental, Vision & Basic Life Insurance Paid Maternity/Parental Leave Program Paid Holidays & Flexible Time Off Program Paid Sick Leave Wellness Days (1 day/quarter) 401K Match Comprehensive Benefits Package >>> See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $180,000 - $215,000 for this role. The full base pay range for this position in our compensation architecture is $148,800 - $248,000. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies. We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. About You: Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page ( About Us: ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers. We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human. ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.