Host - Part-time - Woodie Fisher Kitchen and Bar

Job Overview

Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

Responsibilities

Meets arriving customers as they enter restaurant with cordial greeting.

Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.

Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.

Maintains a highly visible appearance in restaurant during entire shift by remaining at the host station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.

Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.

Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.

Checks the proper set-up of tables and seating prior to opening.

Immediately reports in writing any maintenance or housekeeping discrepancies to management.

Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Previous experience of 3 months in a position with customer service exposure.

Knowledge/Skills

Must have general knowledge of basic customer service skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.

Must be able to lift and carry trays and bus tubs weighing up to 10lbs.

Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.

Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Environment

Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.