Enterprise Applications Director (Solutions Q360)

Job Description

Job Description

We do not accept unsolicited resumes from third-party agencies. Resumes submitted without prior approval from our Talent Acquisition team will not be eligible for placement fees.

Company Overview

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.

We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.

Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We're dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.

If you are ready to be exceptional in your chosen career, apply to work with us today!

Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:

• Paid vacation and sick time
• Company Paid Holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with competitive company match
• Medical, Dental, and Vision insurance
• Short-term/Long-term disability insurance
• Life Insurance
• Career Advancement Opportunities and more!

**This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process**

Job Summary:

Fortis Fire & Safety is seeking an Enterprise Applications Director that serves as the organization's internal subject matter expert for the Solutions Q360 platform, playing a central role in driving system optimization, reporting enhancements, and process improvement across the business. This position owns the ongoing health, configuration, and continuous improvement of Q360, partnering cross-functionally with operations, finance, and other departments to ensure the platform is fully leveraged to support business objectives.

The Enterprise Applications Director also leads user support and training efforts, manages application initiatives from concept through implementation, and helps shape the future direction of a critical enterprise system. This is a full-time opportunity offering the chance to play a key role in the future direction of a critical enterprise application.

Essential Duties and Responsibilities:

• Serve as the organization's internal subject matter expert (SME) for the Solutions Q360 platform, providing authoritative guidance on system capabilities, configuration, and best practices.
• Drive ongoing system optimization efforts, identifying and implementing enhancements that improve platform performance, usability, and alignment with business needs.
• Design, build, and maintain reports, dashboards, and analytics within Q360 to deliver accurate, actionable insights to leadership and operational teams.
• Lead process improvement initiatives by analyzing existing workflows, identifying inefficiencies, and implementing solutions that streamline operations and improve data integrity.
• Provide day-to-day user support, serving as the primary point of contact for Q360 questions, issues, and troubleshooting across all departments and locations.
• Develop and deliver user training and documentation, including standard operating procedures (SOPs), reference guides, and onboarding materials to support consistent platform adoption.
• Manage the configuration, testing, and rollout of new modules, features, and system enhancements, coordinating with vendors and internal stakeholders throughout the process.
• Partner cross-functionally with operations, finance, service, and other departments to gather requirements, prioritize enhancements, and ensure the platform supports each group's objectives.
• Act as the primary liaison with the Solutions Q360 vendor, managing support tickets, escalations, upgrades, and release management.
• Maintain data integrity and system security, including managing user access, roles, and permissions in accordance with organizational policies.
• Lead and coordinate cross-functional application initiatives, managing projects from scoping through implementation and post-launch support.
• Proactively monitor system health and performance, identifying risks and opportunities and communicating recommendations to leadership.
• Contribute to the long-term application roadmap, helping shape the future direction, scalability, and strategic use of the Q360 platform.
• Support special projects and additional enterprise application initiatives as business needs arise.

Required Skills & Qualifications

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent relevant experience.
• Strong hands-on experience with the Solutions Q360 platform, including configuration, reporting, and administration.
• Demonstrated experience supporting enterprise applications and business users in a fast-paced, multi-location environment.
• Proven reporting, analytics, and process improvement experience, with the ability to translate business needs into system solutions.
• Ability to serve as a trusted SME and partner across multiple departments, building strong working relationships at all levels of the organization.
• Strong analytical and problem-solving skills, with a track record of identifying and implementing system and process improvements.
• Excellent project management skills, with the ability to manage multiple initiatives and priorities simultaneously.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
• Experience managing vendor relationships, support escalations, and system upgrades.
• High attention to detail and a strong commitment to data accuracy, integrity, and security.
• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
• Self-motivated and proactive, with the ability to work independently while taking ownership of a critical enterprise application.

This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment (PPE) may be required. Some roles may require travel.

Fortis Fire & Safety Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of their jobs. Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing, in accordance with applicable laws.

Applicant Notices

Fortis Fire & Safety provides required federal, state, and local labor law notices to all applicants.

Applicants may review the following notices at any time:

Federal Notices

• FMLA General Notice (English)
  
• FMLA General Notice (Spanish)
  
• USERRA Rights Notice (English)
  
• USERRA Rights Notice (Spanish)
• Employee Polygraph Protection Act (EPPA) Notice (English)
• Employee Polygraph Protection Act (EPPA) Notice (Spanish)
• E‑Verify Participation Posters
• Right to Work Posters

E-Verify Notice

Fortis Fire & Safety Inc. participates in E‑Verify. We use E‑Verify to confirm the identity and employment eligibility of all new hires. For more information, visit

Illinois Notices

• Your Rights Under Illinois Employment Laws
  
• Illinois Paid Leave for All Workers Act
  
• Illinois Equal Pay Act – Pay Transparency Notice
  
• VESSA (Victims' Economic Security and Safety Act)
• Illinois Right to Privacy Poster (English)
• Illinois Right to Privacy Poster (Spanish)
• Illinois Right to Privacy Poster (Polish)

California Notices

• CA Minimum Wage
• CA Paid Sick Leave
• CA Pregnancy Disability/CFRA Leave
• CA Whistleblower Protections
• CA Transgender Rights

North Carolina Notices

• NC Wage & Hour Notice
• NC OSHA Notice