Account Executive

Overview

Account Executive – Job Description

Company: GoKeyless

Location: Miamisburg, OH

Reports To: Director of Customer Experience

Department: Sales

Employment Type: Full-Time

Date Modified: January 2026

About GoKeyless

At GoKeyless, we're revolutionizing access solutions, connecting people with technology to ensure safety, security, and convenience. As a Value Added Reseller (VAR), we bridge multiple brands and products—offering both standalone solutions and integrated systems for multi-family and commercial properties. We are committed to a positive and compassionate workplace, rooted in honesty and integrity, with a focus on simplicity in processes, a pioneering spirit, and customer satisfaction and success. For the Account Executive, this means driving sales growth with transparency and care, simplifying client interactions, innovating for effective deals, and aligning efforts with the goal of enhancing customer experiences and outcomes.

Job Overview

The Account Executive is a vital inside sales professional responsible for growing revenue within a designated vertical market by nurturing existing customers and converting inbound leads into sales. Reporting to the Director of Customer Experience, you will focus on building relationships, closing deals, and collaborating with service teams to ensure client satisfaction. This role is essential to expanding our customer base, driving repeat business, and supporting our sales goals through exceptional client engagement.

Key Responsibilities

• Drive Sales Growth in Vertical Market: Follow up on leads to secure sales, e.g., contacting inbound inquiries promptly and pitching smart lock solutions.
• Nurture Existing Customer Relationships: Conduct check-ins to strengthen ties, e.g., calling clients for satisfaction and identifying upsell opportunities.
• Convert Inbound Leads to Sales: Evaluate quality leads and assess potential, e.g., budgets during calls and confirming client needs.
• Collaborate with Sales and Service Teams: Ensure satisfaction by coordinating post-sale support and sharing client feedback.
• Maintain Sales Pipeline and Forecasting: Build pipeline to drive revenue, e.g., adding new leads weekly and tracking progress in CRM; Forecast outcomes to plan success by projecting monthly sales and reviewing conversion rates.
• Ensure Client Satisfaction Post-Sale: Confirm delivery to meet expectations and gather feedback to improve offerings.

Qualifications

Experience:

• 2+ years in inside sales or customer-facing roles with a proven ability to close deals and nurture relationships.
• Proven lead conversion and account management skills, e.g., managing 20+ leads or accounts monthly with strong results.
• Experience in the security access and hardware industry is a plus; knowledge of access solutions enhances sales effectiveness.
• Familiarity with NetSuite (ERP/CRM), Shopify, RingCentral, Intercom, and Microsoft Office 365; CRM experience is a plus for pipeline management.

Skills:

• Consultative Access Selling: Builds customer relationships and drives revenue by assessing needs, positioning integrated access solutions, and delivering demos to support sales conversion.
• Sales Pipeline Acumen: Tracks leads, manages pipeline, and maintains accurate forecasts using CRM and sales tools.
• Solution-Based Selling: Identifies customer goals, uncovers upsell opportunities, and aligns multi-product solutions to influence buying decisions.
• Negotiation & Problem-Solving: Secures favorable terms while addressing client concerns with effective solutions.
• Customer Success & Simplicity: Delivers positive, seamless experiences by simplifying work and removing friction for customers.
• Communication & Collaboration: Communicates clearly and collaborates constructively to achieve goals.
• Ownership & Accountability: Takes responsibility for results, follows through, flags risks early, and relies on data and SOPs.
• Continuous Improvement & AI-Driven Learning: Improves processes, applies feedback, documents learnings, and uses AI tools to elevate work quality.

Education:

• Bachelor's degree in business, Sales, or a related field preferred — or equivalent experience demonstrating proficiency in inside sales and customer relationship building.

Attributes:

• Proactive — anticipates client needs and pursues sales opportunities with initiative.
• Results-driven — focuses on achieving and exceeding sales quotas.
• Persistence — follows through on leads and deals with determination.
• Adaptability — adjusts to varying client demands and market conditions.
• Client-focused — prioritizes customer satisfaction and trust in all sales efforts.

Why Join GoKeyless?

• Impact — Drive revenue growth and customer satisfaction by securing sales with expertise and care, supporting our market expansion goals.
• Team — Join a company passionate about connecting people with innovative access solutions.
• Benefits — Competitive salary, comprehensive health and 401k plans, lucrative commission plan (On Target Compensation), recognition programs, and opportunities to grow with us.

Compensation details: 50,000–60,000