Guest Experience Coordinator

Description

Who We Are

At Brush Creek Ranch, we are more than just a destination; we are an experience. Nestled in the stunning landscapes of Wyoming, we offer luxury adventure in the great outdoors. Working at Brush Creek Ranch means joining a team dedicated to creating unforgettable experiences for our guests. With a commitment to hospitality and service excellence, we foster an environment where you can thrive, grow, and bring your best self to work every day.

What You’ll Do

• Create and customize detailed guest itineraries, including pre-arrival preparations and daily activities throughout their stay.

• Serve as the main point of contact for guests, assisting with requests, providing recommendations, and ensuring satisfaction from check-in to check-out.

• Coordinate with various departments to ensure all guest needs are met, including dining reservations, activity bookings, and special accommodations.

• Anticipate guest needs and provide proactive solutions, ensuring a smooth and enjoyable experience.

• Maintain communication with guests throughout their stay, ensuring any changes or adjustments are communicated effectively.

• Ensure the timely and accurate delivery of all requested services, such as transportation, amenities, and guest-specific requests.

• Track guest preferences and feedback to enhance future experiences and improve service standards.

• Expected to remain adaptable and take on additional duties as assigned, based on the organization's goals and priorities.

What You’ll Bring

• Previous experience in guest services or hospitality, with a strong focus on personalized attention and attention to detail.

• Excellent communication and interpersonal skills, with the ability to anticipate guest needs and create seamless experiences.

• Strong organizational skills and ability to manage multiple tasks and requests simultaneously.

• A passion for hospitality and creating positive, memorable experiences.

• Ability to work effectively under pressure and remain adaptable to changing guest needs.

What You Can Look Forward To

- Day 1 medical, dental, and vision insurance for all seasonal and full-time associates

- Vacation and Paid Time Off (PTO) with rollover for full-time associates

- Unlimited referral bonuses

- 401(k) with company match after 1 month

- Ranch provided employee housing and 3 meals per day during peak season at no cost to the associate

- Numerous employee engagement activities that contribute to a positive work environment