Receptionist

Sunrise Vista Transitions offers a safe, structured environment for adults managing substance use and mental health challenges. As a dual diagnosis outpatient program, we provide integrated treatment for individuals with primary substance use or mental health disorders. Responsibilities Answers incoming telephone calls promptly, determines the nature and urgency of each call, and routes callers to the appropriate department or staff member. Responds calmly and professionally to callers who may be experiencing emotional distress or crisis, following established protocols for call escalation. Takes accurate and complete messages when staff are unavailable and ensures timely delivery to the appropriate personnel. Operates the facility paging, telephone, and communication systems in accordance with policies and procedures. Greets patients, families, visitors, and vendors in a courteous and respectful manner; verifies authorization and directs visitors according to facility safety and security protocols. Maintains visitor logs and supports visitor management processes as required. Provides general administrative and clerical support to clinical and administrative staff as assigned. Maintains strict confidentiality of patient information and complies with HIPAA, facility policies, and regulatory requirements. Works within established departmental, facility, and corporate policies and procedures, including safety, environmental, infection control, and quality improvement standards. Supports a calm, organized, and therapeutic front-desk environment. Performs other related duties as assigned or requested. Qualifications High School diploma or GED required Previous receptionist experience required Prior work/life experiences, preferably in a healthcare setting #J-18808-Ljbffr SunriseVista Behavioral Hospital