Patient Registration Rep - New Baltimore Patient Access - Full-Time

Department: Patient Access Location: Henry Ford Medical Center – 36750 26 Mile Rd. Chesterfield Twp, MI 48047 Schedule: Full-Time (40 Hours/Week), every other weekend and holiday rotation Shift: Rotating Shifts Position Overview You’ll play a vital role in supporting patients and visitors. Following standard operating procedures, you’ll manage patient reception, face‑to‑face check‑ins, pre‑registration, insurance eligibility confirmation, and cash collections. Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty. This position is key to creating a welcoming and efficient experience for all who enter. Education & Experience Required High school diploma or G.E.D. equivalent required. One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred. EPIC training/experience preferred. Insurance payor systems experience preferred. ICD-10 medical terminology experience preferred. Strong computer skills and working knowledge of Microsoft Office products. Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. Must be willing and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. Additional Information Organization: Henry Ford Health St. John Hospital Department: 26 Mile Rd Shift: Rotating Union Code: Not Applicable #J-18808-Ljbffr Henry Ford Health