Technical Support Representative

Job Description Diagnose, troubleshoot, and resolve technical issues across a variety of products and software platforms Develop and maintain subject matter expertise on all company products and solutions Support customers through multiple communication channels (phone, email, chat, and/or ticketing systems) Identify, document, and report product bugs, trends, and recurring issues to internal stakeholders to support continuous improvement Deliver a high standard of technical support and customer experience at every interaction Required Skills Technical Support Troubleshooting Customer Support Customer Service Call Center Experience Top Skills Technical Support Troubleshooting Customer Service Customer Support Additional Skills & Qualifications (Nice to Have) Law enforcement or public safety experience Networking fundamentals Strong customer service and communication skills High level of technical aptitude and comfort learning new technologies Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ. Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Phoenix, AZ. Application Deadline This position is anticipated to close on May 29, 2026. Equal Employment Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Additional Legal Statements San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems