Call Center Specialist

Call Center Specialist

Company: Luxury Bath of Mid Atlantic Location: Ocean City, MD Pay Range: $15$30 per hour (based on experience) Schedule: Hybrid (3 days in-office, 3 days remote)

About Us

With more than 25 years in business, Luxury Bath Technologies is one of the fastest-growing brands in the acrylic bath remodeling industry. We provide custom bath remodeling solutions that enrich the lives of our customers with bathrooms that are attractive, durable, and maintenance-free.

Luxury Bath of Mid Atlantic is seeking a Call Center Representative for our [insert city, state] market and surrounding areas to join our winning team. Join a group of professionals where you can earn a strong income while making a positive impact by helping homeowners improve their homes. There is also an opportunity for advancement into a management role as the company continues to grow.

General Purpose

Customer service skills are essential. You will contact homeowners by phone, set qualified appointments for free consultations, and maintain accurate lead information and reports. You will also handle incoming calls from potential customers responding to our advertising efforts.

Responsibilities

• Deliver scripted pitches to homeowners
• Adjust messaging to meet the needs of specific customers
• Handle questions and overcome objections professionally
• Collect homeowner information (name, address, phone number, etc.)
• Set and confirm appointments for in-home consultations
• Enter appointment and customer data into the system
• Maintain detailed and accurate records of all conversations
• Coordinate appointments with canvassers and sales representatives
• Conduct quality control calls
• Answer inbound calls from potential customers
• Follow up with homeowners after initial contact
• Update lead information and maintain reports

Qualifications

• Strong customer service and communication skills
• Knowledge of sales and marketing principles (preferred)
• Previous experience in a call center, telemarketing, sales, or customer service (preferred, not required)
• Experience in the home improvement industry is a plus, but not required
• Proficiency with basic computer applications
• Ability to multitask and stay organized in a fast-paced environment

What We Offer

• Competitive hourly pay ($15$30 based on experience)
• Hybrid work schedule (flexibility between office and home)
• Career growth opportunities, including potential advancement to management
• Ongoing training and support

Ready to Apply?

Apply today and start building your career with Luxury Bath of Mid Atlantic!