Business Process Analyst :automotive industry

Business Process Analyst

The Business Process Analyst will report to the Client Transformation Enablement Manager in Jacksonville, FL and support the Client Business team in eliciting, analyzing, and documenting current practices, workflows, and business needs as part of the ongoing digital transformation. Collaboration with business areas within Client will be a key success criterion for this person. Role will be fully onsite in Jacksonville, FL.

Responsibilities:

• Facilitate discovery and design of cross-functional processes (current and future state)
• Document, analyze, and trace current and future processes, procedures, and metadata to business capabilities, pain points, needs, use cases, etc.
• Suggest improvements and automation opportunities to increase process efficiency, speed, quality, and customer satisfaction
• Partner closely and build strong relationships with technology and business stakeholders
• Maintain and foster relationships and trust with key partners throughout the company
• Provide expert level consulting to business leaders to develop appropriate analyses, metrics, and research
• Perform other essential duties as assigned

Required Qualifications:

• Bachelor's degree
• Excellent organizational, critical thinking, analytical, problem-solving, communication, and technical writing skills
• Highly refined consultative skills for leading and facilitating cross-functional teams
• Skilled at bridging the gaps between business strategy, enterprise architecture and business processes.
• Ability to thrive in a sense-of-urgency environment, leveraging best practices, and approaching any problem as a team-player with a can-do, solution-focused attitude
• Proficient in interfacing with all levels of business and executive leadership
• Proficient in modeling using the Visio BPMN stencil
• Understands process ANSI and BPMN standard flowcharts
• Strong self-directed work habits, exhibiting initiative, drive, creativity, maturity, self-assurance, and professionalism
• Translates technical verbiage and complex processes into business-friendly terms
• Possesses a passion for delivering excellent customer service

Preferred Qualifications:

• Experience with Microsoft Dynamics 365 ERP solution and Power Automate
• Supply chain, warehouse, and business analysis experience a plus
• Certified Lean Six Sigma Green Belt or higher, BPM, CBAP, PMP