Call Center Representative

Call Center Representative

LHH Recruitment Solutions is partnering with our client to hire a Call Center Representative for a contract-to-hire opportunity in Cincinnati, Ohio. This is a fully onsite position to start, with the potential to transition to a remote schedule after approximately six months of successful permanent employment.

Location: Cincinnati, OH (Onsite)

Schedule: Monday–Friday, 7:50 AM – 5:00 PM

Pay: $19.00–$20.00 per hour

Employment Type: Contract-to-Hire

As a Call Center Representative, you will serve as the first point of contact for customers, assisting with service-related questions, account inquiries, billing concerns, scheduling requests, and issue resolution. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and can provide exceptional customer service over the phone.

Responsibilities

• Answer a high volume of inbound customer calls professionally and efficiently
• Assist customers with account questions, service requests, billing inquiries, and scheduling needs
• Accurately document customer interactions and updates within company systems
• Explain services, policies, procedures, and account information clearly
• Research and resolve customer concerns while providing excellent service
• Partner with internal departments to ensure timely resolution of customer requests
• Meet established productivity, attendance, and quality standards

Qualifications

• Previous call center or customer service experience required
• Strong communication and active listening skills
• Ability to manage multiple tasks while navigating various computer systems
• Comfortable working in a fast-paced, high-volume call center environment
• Detail-oriented with strong problem-solving abilities
• Dependable with excellent attendance and professionalism

Preferred Qualifications

• Experience in a service-based, utility, transportation, or logistics environment
• Background handling billing inquiries or account resolution
• Familiarity with CRM platforms or customer service software

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.