Rental Operations Manager Los Angeles

Noovo builds premium Class B camper vans. Our LA Boutique is the flagship location for an immersive "try before you buy" experience combining a showroom, rental program, and community hub for the van life and outdoor adventure crowd. The Role You'll own the end-to-end rental operation at the LA Boutique. From first customer inquiry to post-trip follow-up. You're the person who makes renters feel confident, keeps the vans in perfect condition, and turns a great rental experience into a sale. This is a hands-on, customer-facing role. You'll be on the floor, in the vans, and on the phone. Details matter here. Every van prep, every handoff, every check-in follows a defined process. It suits someone who takes pride in doing things right, is comfortable working across digital tools, and loves the outdoors. Responsibilities Platform & Reservations Monitor and respond to all incoming inquiries on our rental platform, Wheelbase Manage reservation requests and calendar availability Handle all renter communications pre, during, and post trip Generate utilization and revenue reports Pre-Trip Inspect and prepare vans for each rental Check and restock consumables (propane, toilet chemicals, paper goods, first aid) Confirm renter details and trip readiness Check-in Conduct thorough walkthrough of all van systems with each renter Cover driving, living systems, waste management, and emergency procedures Set expectations on return conditions During Trip Be available to assist renters with questions or issues remotely Returns & Post-Trip Manage van check-out and return inspection Handle damage documentation, customer communication, and insurance claim initiation if needed Process deposit refunds and request reviews Manage laundry, restock, and detailing coordination Keep the maintenance log current and coordinate scheduled service Assist with boutique operations during open hours, events, and off-site activations as needed What We're Looking For Must-have: Genuine interest in van life, camping, and the outdoors Mechanically inclined — comfortable learning and explaining RV systems (electrical, plumbing, waste) Strong communicator — clear, warm, and professional with customers Exceptional attention to detail — you follow checklists, respect SOPs, and don't cut corners Comfortable with tech tools — Wheelbase, Monday.com, Google Suite (Docs, Sheets, Gmail) Saturday availability for pick-ups, returns, and events Nice to have: Prior experience with RV, boat, or vehicle rentals Prior experience with rental management platforms Customer service or hospitality background What Success Looks Like Zero missed handoffs or unprepared vehicles Renter onboarding consistently under 2 hours with positive feedback Maintenance log is current, and no deferred service items Review requests sent on 100% of completed trips SOPs followed consistently with no recurring process gaps Noovo is an equal opportunity employer. We're building a team that reflects the diversity of the communities and landscapes we explore. #J-18808-Ljbffr Noovo life