Service Representative I

Customer Service Representative

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Reporting to the Service Response Center Manager, this position is responsible for the documentation, communication, and dispatching of a wide variety of service requests from the customers of the Service Response Center to the staff of the Support Services departments that the SRC serves. The Customer Service Representative's goal is to provide the best possible customer contact for those calling for services.

Responsibilities:

• Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building.
• Performs Customer Service Duties.
• Manages Office Operations by utilizing a wide variety of systems to ensure operational effectiveness.
• Provides administrative clerical support.
• Adheres to safety and emergency procedures.
• Maintains Department Files by developing departmental procedures for filing system.
• Demonstrates self-management and cooperation.
• Maintains Quality Service by enforcing quality and customer service standards.
• Maintains Professional and Technical Knowledge by attending educational workshops.
• Prevents the Spread of Bloodborne and Airborne Diseases by using work practice controls, engineering controls & personal protective equipment.
• Performs any additional assignments as required by the manager/supervisor.

Qualifications:

Education: High School graduate or G.E.D, AAS Degree in Secretarial Science or Administrative Office Technology - Preferred or equivalent experience.

Experience: Healthcare and/or previous Customer Service dispatching experience desired, 2 years in a medical setting; previous hospital experience preferred, proficient knowledge of various software programs.

Special Skills: Strong data entry skills required. Computer experience utilizing with Windows 7, Microsoft Word, Excel, Power Point. Excellent customer service skills, listening and telephone skills. Ability to read, write, speak and understand English fluently. Requires working knowledge of learned routines, procedures and practices. Able to multitask and prioritize workload. Collaborates with team in performing own duties and those of others in the team. Supports an environment of idea sharing and comments. Position requires internal contacts within the division and outside the division to exchange work related information. Has significant accountability for ensuring internal customer satisfaction. Requires contact with external customers/contacts to furnish or obtain information and serve as a customer resource/point of contact. Manages several tasks simultaneously. Excellent Hearing. Ability to accurately and quickly operate a computer keyboard, mouse and telephone simultaneously. Ability to talk clearly, distinctly and be understood on a telephone in English. Ability to speak Spanish is a plus but not required.

Physical Demand: Subject to high stress situations, moderate noise environment, works with computer terminal, and prolonged sitting.

YNHHS Requisition ID 188435