Project Lead I (Support Team Lead)

IT Support Team Lead Project Lead

Location: Multiple options across Texas (Abilene, Amarillo, Atlanta, Dallas, Fort Worth, Lubbock, Lufkin, Paris, Tyler, Wichita Falls)

Schedule: Full-time onsite, MondayFriday, 8AM5PM (occasional evenings/weekends as needed)

Duration: 12-month contract, with potential for extension

Travel: Occasional regional travel required

About the Role

Join our IT Field Services team as a Project Lead, where you'll play a key leadership role in supporting our technology operations across Texas. You'll lead a team of IT support professionals, deliver executive-level "white-glove" service, and drive process improvements in a dynamic, enterprise environment.

What You'll Do

• Lead, mentor, and support a team of IT technicians, fostering a collaborative and high-performing environment.
• Serve as the escalation point for complex hardware and software issues, ensuring timely resolution and minimal disruption.
• Provide executive-level support to senior leaders and VIPs, delivering exceptional customer service.
• Plan, organize, and manage staffing, scheduling, and project efforts for IT support operations.
• Develop and implement technical processes, training materials, and knowledge articles to enhance team effectiveness.
• Monitor and manage KPIs to ensure service excellence and continuous improvement.
• Collaborate with multiple vendors and internal teams to resolve issues and optimize support operations.
• Utilize ServiceNow and other ticketing systems to track, manage, and resolve support requests.

What We're Looking For

Minimum Qualifications:

• 4+ years providing executive-level ("white-glove") IT support
• 5+ years leading IT support teams in an enterprise environment
• 5+ years managing KPIs and driving service improvements
• 5+ years troubleshooting IT hardware and peripherals
• 5+ years supporting Microsoft Office 365 and Teams

Preferred Skills:

• Experience creating technical knowledge articles and documentation
• 4+ years using ServiceNow or similar ticketing systems
• 5+ years working in multi-vendor support environments

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at View email address on click.appcast.io or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.