Fulfillment Outbound Lead

Job Description

Pay: $23 per hour 
Schedule: Monday-Friday | 8am-4:30pm

Are you a hands-on warehouse leader who thrives in a fast-paced fulfillment environment? We are seeking an experienced eCommerce Fulfillment Outbound Lead to oversee outbound shipping operations, ensure customer orders are shipped accurately and on time, and support a high-performing fulfillment team. This role is critical to maintaining service levels, meeting shipping deadlines, and driving operational excellence in a busy distribution center. 

Position Overview

The eCommerce Fulfillment Outbound Lead is responsible for coordinating outbound fulfillment activities, ensuring order accuracy, maintaining shipping compliance, and meeting daily carrier cutoff times. This role works closely with warehouse teams and operations leadership to drive performance, prevent shipping errors, and maintain exceptional service standards. 

Key Responsibilities

Monitor outbound order flow and ensure orders ship on time.

Coordinate daily fulfillment activities to meet service level commitments.

Prioritize urgent and same-day shipments to meet customer expectations.

Oversee parcel shipping operations and carrier pickups.

Resolve shipping delays, manifest discrepancies, and operational issues.

Verify order accuracy, packaging requirements, labels, and documentation.

Conduct quality checks to prevent mis-ships and customer complaints.

Partner with operations teams to identify and resolve workflow challenges.

Track shipping performance, order accuracy, and operational exceptions.

Communicate outbound status updates and escalate issues when necessary

Qualifications

Required

1+ years of distribution, warehouse, fulfillment, or logistics experience.

Experience working in shipping, outbound operations, or order fulfillment.

Knowledge of parcel carrier operations, including UPS, FedEx, and USPS.

Strong organizational and problem-solving skills.

Ability to multitask and work effectively under deadlines.

Proficiency with warehouse management systems and Microsoft Excel.

Strong communication and leadership abilities. 

Preferred

Experience with eCommerce or direct-to-consumer fulfillment.

Experience using Deposco or similar warehouse management systems.

Bilingual English/Spanish is a plus.  

Physical Requirements

Ability to stand and walk for extended periods.

Ability to lift up to 50 pounds.

Comfortable working in a warehouse environment with varying temperatures and equipment traffic.