Pharmacy Clinical Specialist

Pharmacy Clinical Specialist

SiteLabs is an early-stage, technology-forward company transforming independent pharmacies into trusted community access points for wellness screenings, clinical trials, and patient navigation. We partner with health systems, pharma sponsors, and CROs to improve patient access and health outcomes. We believe the independent pharmacy is one of the most underutilized assets in the American healthcare system, and we are building the infrastructure to change that.

Our vision is to improve access to healthcare for the 100M+ people that independent pharmacies touch every year. The majority of which are based in underserved areas. This will require that pharmacy staff are empowered to practice at the top of their license and that pharmacies are able to participate in programs that make a measurable impact in their communities and generate sustainable, non-prescription revenue. If you are a pharmacy professional who shares that vision, this role was built for you.

About the Role

This is not a traditional pharmacy role. The Pharmacy Clinical Specialist sits at the intersection of pharmacy operations, clinical research, and community health. It is a unique, tech-forward position.

You will be the boots-on-the-ground leader responsible for onboarding, activating, and supporting the ongoing success of independent pharmacies participating in SiteLabs' clinical trial recruitment and wellness screening programs. You will work both in person and virtually, traveling to pharmacy locations to stand up programs and train staff, then supporting pharmacies remotely through virtual check-ins, performance monitoring, and data-driven coaching.

A strong understanding of pharmacy management systems (PMS) and pharmacy dispensing data is essential. You will use that data to help pharmacies identify eligible patients, optimize workflows, and drive consistent recruitment performance across active clinical trials.

This position can be based anywhere in South Carolina, with SiteLabs' operations anchored in the Clemson, SC area. South Carolina independent pharmacies are the primary focus, though you will travel nationally to support program launches and activations in other states as needed.

Core Responsibilities

Program Onboarding

• Travel to independent pharmacy locations across South Carolina and nationally as needed to lead in-person onboarding, training, and go-live activation for clinical trial recruitment and wellness screening programs
• Train pharmacy teams on study protocols, patient identification workflows, PMS data utilization, documentation, and referral processes
• Ensure pharmacies are fully operational, compliant, and confident at program launch
• Be prepared for travel on short notice, as little as one week

Program Execution and Pharmacy Success

• Own the ongoing performance of assigned pharmacy sites post-launch
• Support pharmacies through a blend of in-person visits and virtual check-ins, monitoring recruitment activity, screening quality, and operational adherence
• Troubleshoot workflow gaps, retrain staff as needed, and ensure pharmacies are consistently executing programs correctly and efficiently

Technology and Data

• Leverage pharmacy management system data to help pharmacies identify eligible patients and optimize outreach
• Use SiteLabs' internal tracking and reporting tools to monitor site performance, flag issues early, and drive data-informed decisions
• Comfort with learning and working within new technology platforms is essential; this is a tech-forward role

Performance Management and Optimization

• Track and improve patient recruitment and screening metrics across assigned pharmacy sites
• Identify barriers to enrollment and implement practical solutions to improve outcomes
• Partner with pharmacies to drive consistent patient flow into clinical trials and wellness programs
• Provide structured feedback to internal SiteLabs teams on program performance and operational improvements

Ongoing Engagement and Field Support

• Conduct routine on-site visits to reinforce training, optimize performance, and maintain strong pharmacy relationships
• Deliver refresher training on protocols, compliance, and best practices
• Serve as a long-term partner to pharmacy staff, not just a trainer who shows up once