Customer Services Representative

Member Services Representative

Maine Public Employees Retirement System (MainePERS) seeks a friendly, energetic, and organized person to join our Member Services Representative team. Be part of a supportive, mission-driven team helping our members navigate important milestones in their employment and retirement journey.

If you're detail-oriented, able to multi-task, and enjoy helping people understand complex information, this role offers meaningful work with real impact.

What You'll Do

Your primary responsibilities focus on:

• High quality and high-volume customer service - assisting our members over the phone and in person at various stages of their membership.
• Receive and review paperwork to ensure thorough and accurate completion
• Process changes
• Retrieving account information for members and explaining the information to them

What Helps You Succeed

• Customer-service mindset with patience and professionalism
• Strong attention to detail and organization skills
• Ability to multi-task and redirect focus with frequent phone interruptions
• Ability to explain complex information clearly and professionally
• Comfort working with documentation, records, and data entry
• Ability to follow detailed procedures while multitasking

Required Minimum Qualifications:

• A high school diploma or equivalent plus
• 1 to 2 years of demonstrated; successful customer service experience by phone and/or in person
• Notary Public or ability and willingness to obtain Notary Public capabilities

Preferred Qualifications:

• Associates Degree or 4 years of responsible, self-directed work experience in an office environment with customer service focus with call center experience preferred!

Why You Will Love Working Here

• Supportive team environment
• Meaningful work assisting members with important life decisions
• Excellent benefits and work-life balance
• Opportunity to grow your knowledge of retirement and benefits systems

If you're someone who takes pride in helping others, and thrives in an organized, service-focused role, we encourage you to apply!

Salary : Begins at $20.99 per hour or $43,659 if annualized.

Benefits : We offer an outstanding benefit package including: Health Insurance, Dental Insurance (fully paid), Vision Insurance, Life Insurance, Defined Benefit Pension Plan, Deferred Compensation Plan, Impressive Tuition Reimbursement, 13 Paid Holidays, Parental leave, Generous Vacation and Sick Leave. Eligible for a hybrid work schedule after a successful probationary period.

7:30am - 4:00pm Monday through Friday 40 hours per week/ 80 hours per 2-week pay period