Medical Clinic Operator

Medical Clinic Operator

Kansas City Orthopedic Alliance is the largest, independently owned orthopedic specialty practice in the Kansas City metro area. We have over 50 medical providers practicing out of eight locations. Each team focuses on the importance of customer service, communication, and caring for patients. This is a full-time, Monday-Friday position.

The Medical Clinic Operator serves as liaison between patients and medical staff. They are responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages.

Essential Duties:

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.

The ideal candidate for the Telephone Operator will have the following background and experience:

• High School diploma or equivalent
• Minimum 1-5 years office experience, preferably in a medical setting
• Ability to sit for long periods, stand & bend.
• Customer service skills involving active listening, proper phone etiquette, ensuring time sensitivity is recognized by customers is required.
• Attention to detail, and ability to steer the conversation to schedule an appointment in an efficient manner.
• Time management and the ability to be organized and handled multiple tasks concurrently.

We provide a robust benefits package, including:

• 6 company paid holidays
• Rich PTO accruals
• Employer discretionary bonuses
• Medical (with an on-site service discount program)
• Dental
• Vision
• Wellness program with abilities to reduce premiums
• HSA/FSA option
• Company Paid Life/AD&D and Long-Term Disability Insurance
• 401(K) with a substantial company match
• Optional Voluntary Benefits plans
• Employee Assistance Program