Medical Support Assistant

Summary

About the Position: This position supports the 24/7 call center at Naval Hospital Guam.

This is a Direct Hire Solicitation by the Direct-Hire Authority for Certain DoD Personnel.

Work schedule will rotate days 0700-1500, evenings 1500-2300, and nights 2300-0700. They will also rotate holidays and weekends.

PLEASE REVIEW THE "QUALIFICATIONS" PORTION OF THE "REQUIREMENTS" SECTION BEFORE APPLYING.

PCS, LQA, SALARY NEGOTIATIONS, AND INCENTIVES ARE NOT AUTHORIZED FOR THIS POSITION.

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Duties

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• Receive and direct telephone calls, messages, and patients/visitors to appropriate department or staff
• Manage patient records to research records for accuracy and up-to-date information
• Review all medical records documents to ensure accuracy of information
• Answer inquiries such as those dealing with the availability of or procedures to schedule medical appointments
• Schedule medical appointments for patient healthcare
• Determine patient eligibility for services for regulatory and program compliance

Requirements

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Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 11. While probationary the incumbent can be terminated with limited appeal rights.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination. The incumbent will be required to sign a statement consenting to annual seasonal influenza vaccination.
• A job offer to an applicant who is not a current employee subject to this requirement will be withdrawn if the candidate refuses to agree to undergo seasonal influenza vaccinations for other than medical or religious reasons.
• Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series.
• This position is subject to screening and update of required immunizations unless exempted for medical or administrative reasons in accordance with Army Regulation 40-562, Chapters 3 and 4.
• A job offer to an applicant who is not a current employee subject to this requirement will be withdrawn if the candidate refuses to undergo immunization screening.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. Work schedule will rotate days 0700-1500, evenings 1500-2300, and nights 2300-0700. They will also rotate holidays and weekends.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

General Experience : One year of general experience. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled, such as, providing customer service OR utilizing computerized systems .

(Experience with Cerner or other healthcare electronic health record systems are preferred)

OR

Education : Two years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience : A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

Additional information

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• Salary includes applicable locality pay or Local Market Supplement.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
• PCS, LQA, SALARY NEGOTIATIONS, AND INCENTIVES ARE NOT AUTHORIZED FOR THIS POSITION.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.