Case Manager - Hope House

Overview Hope House is an abstinence-based, recovery-focused shelter that supports the housing and recovery needs of adults experiencing homelessness and struggling with addiction. The program guides participants toward recovery, stability, and self-sufficiency. Onsite services include case management, life skills, recovery support, benefits acquisition, and connections to withdrawal management, detox, and streamlined access to residential drug treatment. The program also helps participants secure placement into sober living, permanent supportive housing, or other suitable opportunities. The Case Manager reports to the Hope House Program Manager and supports programmatic operations by providing case management and recovery-focused services to participants, ensuring safe operations, consistent program policies, accurate data collection and reporting, and high-quality participant engagement. The main goal is to address participant needs and cultivate a transformational community to support transition to drug treatment or stable/permanent housing and self-sufficiency. Duties and Responsibilities Manage an assigned caseload of up to 25 program participants. Conduct intake interviews and administer assessments to understand client background, family dynamics, living conditions, and potential risks. Create Individual Transition Plans that outline specific goals and interventions addressing client unique needs. Establish and maintain relationships with partner organizations and referring agencies. Monitor participant progress and reassess needs to ensure goal plans remain relevant and effective. Educate and empower participants with knowledge and skills to improve their situation and become more self-sufficient. Respond to and manage crisis situations participants may encounter. Maintain professional and ethical boundaries with staff and participants. Maintain accurate participant records on the Salvation Army Social Services Database and other required database systems. Attend all required staff, Corps, and Divisional meetings and training. Facilitate small group instruction and facilitation as indicated on the program schedule. Attend community-based meetings as needed or requested by management. Identify appropriate resources, programs, and services and make referrals to these services. Coordinate with various service providers to ensure holistic needs of participants are met. Assist in the planning, preparation, and execution of special functions such as graduations, holiday celebrations, group activities, or special classes. Drive and/or escort participants to appointments or services. Support program operations as staffing needs require. Education and Experience Minimum of two years of experience providing social services to marginalized populations, specifically adults in recovery, reentry, or drug treatment (Required). Minimum of one year experience providing case management or demonstrated experience in peer mentorship, group facilitation, treatment plans, or working with program participants in which the support you provided was foundational in their growth (Required). Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency. High school diploma or equivalent (Required). Associate’s Degree, Bachelor’s Degree, Community Health Worker Certificate or Certified Alcohol and …. Drug Counselor (Preferred) CA Driver's License (Required). Bilingual in Spanish (Preferred). First Aid and CPR certification (within first seven days of employment – company provided). As required, Tuberculosis clearance (within first fourteen days of employment, company provided). Skills and Abilities Strong verbal and written communication skills, and proficiency in Microsoft Suite (Outlook, Excel, Word, Power Point). Strong data entry, data collection, and data reporting skills. Ability to work with adults with extreme behavioral health challenges. Ability to have a flexible work schedule that adapts with the needs of the program. Ability to express empathy and foster a collaborative alliance with staff and participants. Excellent organizational skills and ability to work under pressure with little direct supervision. Excellent time management skills.Strong electronic communication skills. Knowledge of San Francisco social services, government resources, community resources, healthcare services, mental health support, and housing services. Knowledge of co-occurring disorders and trauma-informed environment. Culturally competent and able to work with a highly diverse population. Bilingual in Spanish (Preferred). Physical Requirements Ability to lift up to 25 lbs. (usually file boxes). Equipment Used Modern Office Equipment and Relevant Software. ADA Statement Qualified individuals must be able to perform the essential duties of this position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result. Religious Purposes of the Salvation Army The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of the Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or the Army’s religious purposes. At-Will I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an “at-will” nature, which means that the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization. #J-18808-Ljbffr