Administrative Associate III

*** US Citizens Only. No C2C or 3rd Parties *** Summary The Ash Group is hiring an Administrative Associate (24497) for our client, a global leader providing advanced systems and support in defense, aerospace, and security. This is a 5-month contract working in Broomfield, CO (Hybrid). We are offering a pay rate up to $29 per hour based on skill set. Compensation: Up to $29/hr W2 Benefits: Medical, dental, vision, and direct primary care benefits. After six months of employment, enjoy a 4% matched 401(k) plan with immediate 100% vesting. Duration: 5-month contract Location: Broomfield, CO (Hybrid) The role facilitates the seamless integration of new and existing suppliers into the Ivalua platform, ensuring all onboarding documentation is completed accurately and on time. The specialist acts as the primary liaison between external suppliers, internal buyers, and data governance teams, providing guidance, technical support, and escalation management. Key Responsibilities Facilitate onboarding of suppliers into Ivalua, ensuring accurate completion of documentation. Communicate proactively with suppliers via Ivalua chat and email to provide clear instructions. De-escalate frustrated suppliers, offering support and resolving issues. Host office hours, share screens, and hand-hold suppliers through the onboarding process. Troubleshoot technical or procedural hurdles and collaborate with data stewards to resolve errors. Escalate non-responsive suppliers and internal bottlenecks to buyers or approval groups. Maintain transparent communication of onboarding status with buyers, program managers, and suppliers. Update tracking metrics and dashboards to reflect real‑time status and velocity. Ensure compliance with required documentation and regulatory requirements (e.g., ITAR/Export Control). Maintain a consistent work schedule and adapt to hybrid or remote work as needed. Build and maintain effective relationships across departments and units. Perform additional duties as required. Qualifications High school diploma or equivalent plus 2 or more years of related experience (or a bachelor’s or master’s degree substituting for two years of experience). Must have exceptional Customer Service experience, preferably with demonstrated ability to de-escalate frustrated customers Experience with Ivalua is preferred, but will also consider ANY other Source-to-Pay software experience or Supplier Relationship/Management (SRM) software experience (i.e., SAP Ariba, Coupa, Oracle Fusion Cloud Procurement, Jaggaer, GEP SMART, etc.). Exceptional customer service experience with proven ability to de-escalate frustrated customers. Experience with Ivalua or other source-to-pay/SRM software (e.g., SAP Ariba, Coupa, Oracle Fusion Cloud Procurement, Jaggaer, GEP SMART). Ability to manage a high volume of supplier files simultaneously. Strong written and verbal communication skills. Ability to troubleshoot basic system issues and navigate internal organizational structures. #J-18808-Ljbffr The Ash Group