IT Technical Account Manager (Minnesota/Wisconsin)

Job Description

Job Description

Description

*Candidates must be based in or near Minnesota or Wisoncsin to be eligible for this role.*

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. 

We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious | Serve as One  

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

The Impact you will have:  

You will engage with clients, connecting with the key decision maker for long-term technology planning. By meeting the customers regularly, you will bring forward insights, challenges and opportunities to align technology with client’s evolving goals. Your consultative approach and market analysis will help shape client’s technology roadmaps that support client satisfaction and maintain VC3’s as a market leader in managed IT services.

What you will be doing:

Client Relationship Responsibility: 

• Responsible for maintaining a relationship with the decision-making contact at each client assigned to them. 
• Develop an understanding of each client’s business goals, needs, challenges, interests and any compliance or regulatory requirements related to technology use.
• Act as the trusted advisor and consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client.
• Lead the contract renewal process for each client assigned to them and looking for opportunities to grow our service scope with those clients.
• Explain risks and liabilities to clients about their technology state and decisions, and if appropriate documenting the client’s decisions to manage VC3 risk and liability.
• Respond to client communications within the the ITA’s scope, or to connect the client with a more appropriate resource for those needs in a timely manner or advising a client of an expected timeline or future meeting where they will address the client’s need.

Client Meeting Responsibility: 

• Schedule and prepare the client facing meetings with each client assigned to them based on a cadence set by VC3. The expectation is that these meetings will drive alignment to our standards, report on roadmap and progress, outline next steps and get client approval on them. 
• Understand and provide the business need and business outcome aspects required for the internal process to scope, estimate, and then present solutions for the client.
• Help the client understand where further alignment to our solutions improves their business outcomes. 

Client Quarterly Call Responsibility 

• Schedule and lead quarterly client calls to ensure alignment with standards, review progress and roadmap, define next steps, and obtain approval on outstanding items. During quarters without a Strategy Meeting, ensure all assigned clients receive these calls. 

Technology Awareness Responsibility: 

• Understand VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment. 
• Identify areas where new technology solutions are needed by clients or capture where other internal teams identify that need.

The tools you bring:

• 5+ years of solid business experience (Technical Account Manager experience preferred) 
• 2+ years working in an IT industry or technical experience. Managed Services Provider experience preferred.
• Bachelor’s degree or equivalent experience 
• Degrees, certifications or other designations in relevant technology or business education is an asset. (Ex. ITIL, Microsoft MCP, business management degree with an IT focus, ITCP)
• Proven ability in relationship building, data analysis, consultative selling and collaboration
• Experience with municipal clients/leaders a strong asset 
• Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
• Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
• Be Curious - You challenge the status quo and aim for continuous improvement and constant learning. 
• Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success. 

What's in it for you:

• Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
• Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered. 
• Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
• People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve. 
• Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way. 
• The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. What we expect to pay for the role: $60,000.00 - $70,000.00 USD

Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment 

 

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.  

 

Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!