Server | Heirloom Room Creekside Kitchen & Bar | Gatlinburg

The Heirloom Room is Rocky Waters Motor Inn's signature fine dining experience, where elevated service, a curated wine and bourbon program, and genuine hospitality come together. As a Server, you are central to that experience the knowledgeable, attentive guide who helps each guest navigate the menu, anticipates their needs before they're voiced, and ensures every visit is memorable from the first greeting to the final farewell. This is a role for someone who takes genuine pride in the craft of fine dining service. What You'll Do Guest Experience & Service Deliver warm, attentive, and efficient table service that reflects The Heirloom Room's standardsAnticipate and accommodate guest needs throughout the dining experienceInform guests of daily specials, menu changes, and featured offeringsAddress guest concerns promptly and professionally, ensuring every guest leaves satisfiedProvide knowledgeable recommendations on local area attractions and activities Menu & Product Knowledge Maintain thorough knowledge of all menu items, ingredients, flavors, and preparation methodsGuide guests through the wine, whiskey, and bourbon program, including food pairings and selectionsStay current on menu changes, seasonal offerings, and featured items Operations & Standards Take accurate food and beverage orders and communicate them correctly to the kitchenEnsure all food is prepared to guest satisfaction and company standards return any incorrect or improperly prepared items to the kitchenClear and reset tables efficiently as guests complete their mealsProcess guest checks and closing paperwork accurately and in a timely mannerVerify guest identification to confirm legal drinking ageFollow all AATMOS safety, sanitation, and service standards at all times