AE2100 Field Services Representative_Peoria National Guard

Senior Field Service Representative

Working Pattern: Onsite

Working location: Peoria, IL

As an AE 2100 Field Service Representative supporting the United States Air Force's Peoria National Guard C130J propulsion system, you will provide stellar support to the Customer by establishing and maintaining a close liaison with relevant sections of the Customer's organization, Rolls-Royce Customer Support, Engineering and Program Management.

What you will be doing:

• Providing assistance on technical issues, to include, written communication, phone calls, and electronic media relating to aircraft engine operations, maintenance, repairs, troubleshooting and logistics support.
• Reviewing engineering changes with regard to their effect on the product in the field, including maintenance manual updates and coordinating communication plans with Customers on impact to their operations.
• In collaboration with Customer Training Services, develop and conduct supplemental training to maintenance activities through on-the-job training and classroom instruction as appropriate.
• Utilizing and support Rolls-Royce and Customer databases and diagnostic software programs to respond to technical and operational queries.
• Supporting Manager(s) in executing AE 2100 Program and Deployed Services responsibilities.
• Traveling on short notice domestically or internationally in support of campaigns, AOG situations and/or Customer requests for extended periods of one month or more (travel away from the Department can exceed three months per year).
• Backfill other Field Service Representatives in the event of absences, temporary duty away from home station, etc.
• Complying with any requirement to relocate assignment as determined by the business and/or the Customer to ensure Rolls-Royce business objectives and contract deliverables are met and Customer operational needs are supported.
• Providing technical support during conferences and program reviews, etc. at the request of Rolls-Royce and/or the Customer.
• Providing support requirements such as site visits, engine operation, maintenance, safety briefs, field training, accident investigations, in-flight test evaluations and direct requests on short notice.
• Preparing and distribute appropriate reports upon completion of Customer visits.
• Travel to other Customer sites as required. All international assignments are for a minimum of three years.

Who we're looking for:

• An Associate's degree with 4+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR
• A Bachelor's degree with 2+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR
• A Master`s degree with experience in jet engine maintenance and/or an aviation in-field customer support role OR
• JD/Ph.D.
• In lieu of degree 6+ years of experience in jet engine maintenance and/or an aviation in-field customer support role
• In order to be considered for this opportunity, you must be eligible to obtain and maintain secret security clearance, which requires USA Citizenship.

Preferred:

• Prior military experience
• FAA Airframe & Powerplant License
• AE series engine maintenance

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Relocation assistance will be provided if applicable.