Branch Manager

Title: Branch Manager Job Category: Distribution Requisition Number: BRANC004719 Job Type: Full-Time Fayetteville, NC, 28306, United States Description Why you will love working at Maola® : Built on over a century of dedication, Maola is always looking ahead—investing in our people, strengthening our communities, and securing fresh, local dairy for the future. Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products. We prioritize your well-being with competitive pay and a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, Life Insurance, paid time off, and more—available within your first month. Our employees are an integral part of who we are — what you do and what you think matters. Salary Range: $90,410 - $92,000 per year Work Schedule: Monday - Friday Willingness to work additional days and federal holidays if needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Coordinates distribution, warehousing, and sales in accordance with policies, procedures, and principles of Maola Milk. Confers with customers to evaluate and promote improved and expanded services. Analyzes and resolves any customer, product, or service problems. Assist in new store set-ups and openings. Develops effective working relationships with customers to promote a positive corporate image and generate new business. Resolve problems effectively; enforce company policies; promote safety; conduct safety meetings. Seeks assistance from the Human Resources Department and Safety Department when necessary. Sets deadlines to ensure completion of branch operational functions. May assist/run route when needed. May run specials to route drivers on routes. Ensures correct accounting for customers, cash, and product inventories; prepares DOT (Department of Transportation) and fuel reports; and coordinates branch truck vehicle maintenance. Ensures all route personnel fill out completely and accurately all required paperwork, (pre-trip, post trip, logs, etc.). Ensures that forms are reviewed, and employees maintain compliance. Willingness to work all shifts, overtime, holidays, and weekends. Other duties as assigned.

BASIC REQUIREMENTS

High School Diploma or G.E.D. required. A bachelor’s degree in a related field is preferred. Minimum of five (5) years of relevant experience, including at least two (2) years in a supervisory or managerial role required. Class B CDL required.

COMPETENCIES

Communication Communicate clearly and effectively through multiple channels – oral, written, visual, and non-verbal – ensuring our messages are understood and delivered appropriately, whether in-person or digitally. Accountability Take responsibility for actions and anticipate challenges before they arise. Solve problems both within and outside of departments, proactively addressing issues as they occur. Customer Focused Prioritize understanding and meeting both internal and external customer needs. Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service. Initiative Proactive in identifying opportunities and addressing potential threats. Act independently and decisively, rather than waiting for situations to demand action. Problem-Solving Possess the ability to identify and address complex issues with minimal guidance. Skilled at analyzing challenges and finding practical, effective solutions. Collaboration Take responsibility for deliverables while also supporting others to ensure that collective goals are met. Able to work harmoniously with others toward a common goal, recognizing and valuing each person’s contributions, is fundamental to successful collaboration.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is frequently required to stand and walk. The employee must be able to reach, bend, extend, and lift 50-60 pounds. Office While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is frequently required to stand and walk. Specific vision abilities required by this job include close vision for computer work and ability to adjust focus. The employee may occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment may require working in the cooler room with varying degrees of temperature and may include contact with water or dairy liquids. Exposed to a noise level of 90 decibels. The noise level in the work environment is usually moderate/high. Wet/slippery work conditions. Office Environment The individual would encounter normal office environmental conditions. The noise level for the work environment would be considered in the moderate range (example: computers, printers, light traffic). Maola Local Dairies® is a farmer-owned cooperative committed to its local farm families and to producing high-quality, nutritious dairy products. Founded in 1920, Maola processes and delivers your favorite milk, cream, and dairy products to families, schools, and communities while investing in quality, innovation, and sustainability across its farms and supply chain. Learn more at All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor. Equal employment opportunity, including veterans and individuals with disabilities.

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