Customer Service I

CUSTOMER SERVICE I

JOB DESCRIPTION

Hourly range to commensurate with qualifications

Possess a basic knowledge of hardware, electrical, plumbing, paint. Proficiency in general computer software is required for ‘Epicor’, which is the software technology that is utilized storewide within our retail environment.

Listed is a representation of some of the minimal duties and functions that must be mastered in order to be considered for this classification. This list is not all-inclusive and is open to any related duties and functions that may be assigned.

Customer Service I is under the immediate supervision of Shift Manager(s), which may also delegate additional daily tasks to be completed, as needed.

1. Commitment to being ACE Helpful – the most important job we have to do today.
2. Must be proficient in basic computer and software skills such as Windows XP, etc.
3. Basic general knowledge about electrical, plumbing and paint.
4. Proficient in cutting keys, cutting glass and determining pricing.
5. Proficient as a backup cashier, as needed.
6. Assist customers with sales and service within all departments.
7. Knowledge of inventory and pricing structure.
8. Print bin tags, maintain and arrange signage as needed.
9. Proficient in processing overstock storewide.
10. Proficient in stocking and fronting merchandise as per company guidelines.
11. Able to assemble and display merchandise.
12. Proficient with equipment, products and assisting customers/staff within lumber and paint departments.
13. Must be physically able to safely lift up to 95 lbs.
14. Obtain certification for operation of forklift and as required, other materials handling equipment ( must be over 18 years of age ).
15. Respond and answer customer service calls as directed.
16. Ability to work with limited supervision – ability to stay focused on tasks and be project oriented for the purpose of their completion.
17. Proficient in refilling CO2 cylinders and handling of propane cylinders.
18. Respond and assist incoming customer telephone calls. While at the paint desk, incoming phone calls must be answered if not with a customer.
19. Proficient operation of a two-way a radio, with headset for internal communication purposes, such as staff and/or customer service request(s), response to and for assistance with service requests as directed.
20. Proficient in maintaining assigned aisle(s) and area(s) as outlined within the store’s policy on Aisle Maintenance & Guidelines.
21. Contribute to an environment that is safe, positively stimulating, motivating and encourages harmony.