Clinical Care Coordinator

Clinical Care CoordinatorThe Clinical Care Coordinator is a licensed healthcare professional and a vital member of a multidisciplinary team, providing comprehensive, client- and family-centered care management services. This role supports individuals with disabilities and complex healthcare needs through individualized plans of care that promote care coordination, continuity, quality outcomes, and community inclusion. Guided by Medicalincs' mission and core values, the Clinical Care Coordinator manages an assigned caseload in accordance with the Case Management Society of America (CMSA) definition of case management and ethical standards. The position might include monthly in-person visits across Maryland in client homes, nursing facilities, schools, and other residential or care settings, as well as regular collaboration with interdisciplinary team members.Key Responsibilities & CompetenciesFacilitate admission to a discharge from care management servicesApply the case management process to guide service deliveryDevelop and maintain individualized plans of care, including desired outcomesCoordinate services and supports to ensure plan implementation and compliance with contractual and regulatory requirementsMonitor ongoing services, utilization, and cost-effectiveness; recommend plan modifications as neededEvaluate desired versus actual outcomes and document progressIdentify and recommend cost-effective alternatives to careServe as a clinical resource to community service providersMaintain ongoing communication with clients, families, and healthcare team membersConvene, attend, and actively participate in multidisciplinary team meetingsDeliver services through a combination of on-site visits and virtual/remote engagementsMaintain accurate, timely, and complete care management recordsDocument client interactions in the client database within 48 hours of contactEnsure compliance with HIPAA and all applicable professional standardsQualificationsBachelor of Science in Nursing (BSN) with active Registered Nurse (RN) license orMaster's degree in social work (MSW) with active LMSW or LCSW-C licenseDegree must be from an accredited college or university or equivalent education and experienceCCM (Certified Case Manager) certification preferred; required within two years of hireMinimum three (3) years of professional experience in one or more of the following: Pediatric intensive care nursing, Ambulatory health care, Rehabilitation nursing, Clinical social work in a community-based setting with individuals with complex healthcare needsDemonstrated clinical competence and ability to work independently with minimal supervisionActive state licensure and current malpractice insurance (maintained at all times)Maintenance of applicable professional certifications (e.g., CCM, RN, LCSW-C)Valid driver's license, reliable transportation, and proof of automobile insuranceAbility to travel throughout MarylandDesignated home office meeting all HIPAA requirementsAbility to telework from a home-based officeHigh-speed internet accessProficiency with Microsoft Office Suite (Word, Excel, Access, Outlook), databases, and remote communication/documentation toolsExcellent organizational, prioritization, and interpersonal skillsProfessional ExpectationsThe successful candidate will consistently demonstrate:A positive and collaborative attitude that supports the care management teamCommitment to Medicalinc's mission, values, and person-centered, family-centered, and cultural competent care philosophyEngagement in continuous quality improvement within a collaborative governance modelFlexibility and adaptability in a changing healthcare and regulatory environmentPhysical RequirementsThe physical demands listed here represent those required to perform the essential duties of the position:Regularly required to talk, hear, stand, walk, sit, and use hands and armsFrequently lifts and moves objects up to 10 poundsVision abilities include close vision and the ability to adjust focusRequired to travel to client homes, schools, physician offices, and healthcare facilitiesRequired to document care activities on a laptop within established timeframesOther DutiesThis job description is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the position. Duties may change at any time with or without notice.Medicalincs is a healthcare business and clinical management services firm dedicated to improving organizational performance through human-centered, integrated, and cost-effective care solutions. Founded in 2013 and launched in 2017, Medicalincs has achieved measurable improvements in health outcomes, cost savings, and return on investment for clients across Maryland, the District of Columbia, and Virginia by linking silos across healthcare delivery systems. Guided by its mission to deliver high-quality, continually improving care that preserves and saves lives, Medicalincs operates on the THICKE philosophy— Trusted, Hearty, Innovative, Committed, Kaizen, and Equity —and brings deep clinical, business, and technical expertise to advance population health and sustainable care models.