FRONT OF HOUSE MANAGER

Front Of House Service Manager

The Service Manager keeps service providers including servers and server assistants on task and focused on providing excellent guest service; interacts with each table individually to confirm guest satisfaction with food and service. They are a key member of the service team and keep things running smoothly out front and visible to the guests.

Service Manager Duties and Responsibilities include the following. Other duties as assigned:

• First member of management that guest complaints are escalated to after Server is not able to satisfy their needs.
• Attends each table during their dining experience, confirming that they are enjoying their time at the restaurant and are satisfied with what they have ordered.
• Working with or receiving approval from the General Manager, lead knowing how to work each station; recruits, trains, schedules, coaches, disciplines, and terminates Servers, Server Assistants, and Host/esses; communicating job expectations; monitoring and reviewing job contributions; enforcing policies and procedures, completing and turning in paperwork and documentation.
• Maintains restaurant equipment by following operating instructions; instructing staff in equipment use; troubleshooting breakdowns; maintaining equipment supplies; performing preventive maintenance; calling for repairs.
• Maintains safe, secure, and healthy work environment by enforcing standards and procedures; complying with sanitation and federal, state, and local legal regulations.
• Maintains or exceeds standards of personal appearance, grooming, cleanliness, and hygiene. This includes wearing proper uniform at all times while working.
• Continually accumulates professional and technical knowledge by reviewing professional publications and occasionally attending educational workshops.
• All other duties and responsibilities as assigned by the General Manager.

Service Manager Benefits:

• Flexible scheduling includes varying shifts such as days, evenings, weekends and some holidays
• Free benefits account that includes discounted entertainment, shopping and gifts
• Chargeless fitness account incorporates assistance with wellness and healthy eating plans
• Free financial assistance program with budgeting, short-term loans, tools and resources
• No-Cost setup Flexible Spending Account for pre-tax contributions
• Health Insurance and Paid Vacation for eligible full time employees
• 401(k) with Match, Roth or PreTax options available, assistance with setup and questions

Service Manager Qualifications and Skills:

The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Regularly stand and walk for eight to ten hours; climb sets of stairs repetitively throughout shift; occasionally required to sit, bend, kneel, crouch or crawl.
• Consistently reach shoulder level, above head and below waist; push, pull, lift and carry twenty-five (25) pounds including up flights of stairs, occasionally lift excess of fifty (50) pounds.
• Must be able to work in environmental exposure to low or high volume noise, cold, heat, water, and cleaning materials.
• Passible understanding of English Language, writing skills and basic mathematics.
• Proficiency in or readiness to learn common computer systems including Microsoft Office and Google Workspace; restaurant-specific software on the POS, accounting and scheduling systems.
• Preferred have ServSafe Certification; required to acquire with company sponsorship and recertify with ServSafe every five years.
• Degree in related field not required to apply; required two (2) years front of house or serving experience in high volume, established restaurants with time in management role. A combination of education in Restaurant Management, Hospitality or related discipline and experience may be qualifying.
• Preferred have alcohol safety training; ASK or ServSafe Alcohol, required to acquire with company sponsorship and recertify annually.
• Submit to and pass State and Federal criminal background checks.