Customer Service Technician
Razor Talent
100% Remote Junior / Entry-Level Customer Service Technician
Razor is hiring a 100% remote junior / entry-level customer service technician to support users with technical issues and system-related questions. This role is ideal for individuals beginning their careers in technical support who are patient, clear communicators, and comfortable working in fast-paced environments. No prior technical support experience is required, as training will be provided. This position serves as the front line between users and technical teams, helping resolve issues, guide users through fixes, and escalate problems when necessary.
Education & Certification Requirements
No information provided.
Clearance Requirements
Must be eligible to obtain a Public Trust or similar clearance.
Onsite Requirements
100% remote
Responsibilities
Respond to user questions and basic technical issues. Follow guides and scripts to help resolve common problems. Document issues clearly and track them through resolution. Escalate more complex problems to engineering or support teams. Act as a bridge between users and technical teams. Help identify recurring issues and flag patterns to the team. Learn how systems work to troubleshoot more effectively over time.
Qualifications
Strong communication skills with a clear, calm, and professional approach. Problem-solving mindset with the ability to stay composed under pressure. Ability to follow processes and document steps accurately. Comfortable using computers and learning new systems quickly. Good time management skills with the ability to prioritize tasks. Team-oriented attitude and willingness to ask for help when needed.
Desired Skills
Exposure to ticketing systems such as ServiceNow or Jira. Basic understanding of how software or applications work. Experience in customer-facing roles such as retail, hospitality, or call centers. Familiarity with technical environments or a strong interest in IT.
Razor is an EEO Employer
Razor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Razor Benefits Overview
Razor offers a comprehensive benefits package that includes medical, dental, and vision insurance; life and disability insurance; a 401(k) plan; paid time off; and paid holidays.
Razor Talent- Job Description Job Description Description: Department: Patient Experience / Operations Setting: Primary Care — In-Person & Virtual (Hybrid) FLSA Status: Exempt | Full-Time Position Summary The Patient Engagement & Call Center Manager leads the daily...SuggestedFull time
CloseKnit
Rockville, MD26 days ago - Overview This is a full-time, on-site Field Support and Delivery Technician role in the Greater Richmond, VA area, focused on supporting daily field operations through tire service, material transport, and general equipment support. The Field Support and Delivery Technician...SuggestedFull time
- A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and warranty work to Customer Service handyman and small project jobs. Essential...SuggestedFor subcontractorMonday to Friday
- ...Description Job Description Job Title: Commercial HVAC Service Technician We have a great opportunity for experienced HVAC service... ...Troubleshoot, repair and make modifications. Communicate with customers to answer questions, resolve problems and ensure complete...SuggestedFor contractorsLocal area
Blueprint Staffing
Rockville, MD1 day ago $47k
...Paradigm Projects (NPP) is a fast-growing roofing and exterior services company serving homeowners and businesses across the DMV area.... ...approach, and commitment to exceptional service , helping customers navigate everything from storm damage restoration to full-scale...SuggestedFor subcontractorWork at officeNew Paradigm Projects
Rockville, MDa month ago$14.5 - $16 per hour
...our employees are part‑time working as a cleaning professional servicing professional buildings. Office Pride therefore offers a... ...and other interior glass. Respond positively and promptly to customer work orders. Work effectively with other team members. Conduct...Hourly payPart timeWork at officeMonday to FridayFlexible hoursShift workNight shiftWeekend workAfternoon shift$40k - $60k
...Support roles are expected to help deliver and maintain profitable growth across all products and services for their assigned accounts and/or regions. These roles are customer-facing and function as the primary information source for our clients (heavy communication both...Work at officeCHARLES PRODUCTS LLC
Rockville, MD16 days ago- ...Position Summary Provide exceptional customer service by ensuring orders are managed appropriately from order entry to delivery. Communicate with customers and internal cross-functional partners in a timely and professional manner — clean, clear, and respectful communication...
Charles Products
Rockville, MD4 days ago $82k - $121k
...Eaton’s ES AMER ESS division is currently seeking a Field Service Representative. This role is located out of Rockville, MD. The expected... ...for electrical equipment Deliver technical solutions to customers Perform less conventional complex engineering assignments that...For contractorsRelocationNight shiftEaton
Rockville, MD4 days ago- ...MYR Group you'll travel to project sites across the designated service area, supporting our field teams. You’ll use your skills to perform... ...every team member, we will rely on you to provide exceptional customer service to internal customers. Main shop will be located in...Weekly payTemporary workApprenticeshipWork at officeImmediate startVisa sponsorshipWork visa
MYR Group
Rockville, MD3 days ago - A family-owned mechanical solutions company in Maryland is looking for a skilled plumber to install plumbing systems focusing on quality and productivity. This role requires at least 5 years of experience in commercial plumbing, relevant licenses, and the ability to work...Flexible hoursNight shift
$25 - $29 per hour
...Description Now hiring an experienced Apartment Maintenance Technician who is HVAC or EPA certified. We’re Hiring An HVAC or EPA Certified... ...projects onsite. We need your strong work ethic, customer service for our residents, personal motivation to consistently improve...Hourly payWeekly payFull timeSummer holidayLive inLocal areaImmediate startWeekend workMorguard Corp
Rockville, MD3 days ago- ...specialist in energy management and automation, is seeking a Controls Technician in the Baltimore, MD and Northern VA area! What we hope you... ...a plus, but not a requirement. What you’ll do: Provide expert service to our existing EMS/BAS systems to ensure optimal performance....Remote work
Fidelity Building Services Group
Rockville, MD14 hours ago - A reputable HVAC services provider in Rockville, MD is seeking an experienced HVAC Installation Technician to lead installations and ensure quality control on commercial projects. Candidates must possess at least 5 years of HVAC experience and relevant certifications. This...For subcontractor
$75k - $112.5k
...colleagues in bringing our mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide... ...management, clinical supply optimization, and biorepository services. Our global team of more than 4,000 colleagues across 15+ countries...Temporary workWork at officeWorldwideLife Technologies
Rockville, MD1 day ago$90k
...specialize in providing high-quality HVAC service and installation to our commercial... ...ourselves on our expertise and commitment to customer satisfaction. Role Description This is a... ...role for a Heating Air Conditioning Technician servicing the DMV area. The Heating Air...Full timeTemporary workRelocationFlexible hoursHVAC Precision Services, Inc.
Gaithersburg, MD15 days ago$30 - $45 per hour
Pay $30 - $45 per hours We are seeking an experienced Commercial HVAC Installation Mechanic who is knowledgeable in today’s HVAC technologies and equipment. The ideal candidate will have strong experience with commercial installations, including controls, piping, VRF systems...Hourly payFull timeMonday to FridayShift workAfternoon shiftHVAC Precision Services, Inc.
Gaithersburg, MD15 days ago- ...activities ashore. Key Responsibilities Serve as an Electronics Technician (ET) or Fire Controlman (FC) after training, based on... ...Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification...Part timeApprenticeshipLocal areaImmediate startRotating shift
U.S. Navy
Rockville, MD2 days ago $20 - $22 per hour
...programs with promotional opportunities. Your responsibilities will include following a daily route and performing essential home service installations. Candidates with no prior experience are encouraged to apply and will be trained to succeed in a safety-focused environment...Hourly pay$20 - $22 per hour
...hiring a Pro (Termite Pro) in Rockville, MD, offering a starting pay of $20-$22 per hour. The role involves performing essential home service installations and maintaining safety as a top priority. Candidates with no experience are welcome, as comprehensive training will...Hourly payFlexible hours$40k - $70k
Presidential Exteriors in Fairfax, VA, is seeking a Service Technician specializing in windows, doors, and exterior remodeling. You will be responsible for installing and servicing products, ensuring they function and look perfect. This full-time role offers a salary between...Full time$21 per hour
...Number : SERVI001744 Location: Aurora & Wentworth Apts. (LCOR) Aurora & Wentworth Apts. (LCOR) is currently seeking an skilled Service Technician to join our team! The Service Technician is responsible for performing various maintenance functions that are necessary to...Work at officeNight shiftWeekend work$70k - $80k
Human Touch LLC is seeking a skilled and customer‑focused Field Service Technician II to support complex equipment and systems across multiple government sites. This role involves hands‑on technical support, troubleshooting, installation, and customer interaction in a fast...Full time- Human Touch LLC is looking for a skilled Field Service Technician II in Washington, DC to support complex systems across multiple government... ...hands-on technical support, installation, and ensure customer satisfaction in a fast-paced environment. The ideal candidate...
$27 - $30 per hour
Freshpure is seeking a proactive Field Technician for flexible hours in Rockville, MD. You'll be responsible... ...cabinets, recording data, and ensuring customer satisfaction. The position offers compensation of $27-$30 per service, with each service typically taking less than...For contractorsFlexible hours$28.97 - $42.6 per hour
A leading automotive technology company is seeking a Tesla Technician in Rockville, Maryland to perform diagnostic and repair work... ...technologies, show a commitment to safety, and deliver exceptional customer service. This full-time position offers compensation of $28.97 to $4...Hourly payFull time$27 - $30 per hour
National Water Services in Rockville, Maryland, is looking for a dedicated Field Technician to ensure cleanliness and proper operation of dispensing cabinets. The role involves... ..., cleaning tasks, and maintaining positive customer relationships. Compensation ranges from $27.00...For contractorsFlexible hours- Field Service Technician Location: Rockville, VA ASGCO engineers, manufactures, and distributes a wide array of conveyor and screening components... ...focus on providing exceptional products and service to our customers with the best solutions to their conveyor and screening...Weekly payContract workRelocation packageNight shiftDay shift
$40k - $70k
...to transform homes and lives by delivering the best products, service, and experience in the industry. We take pride in our Employees... ...you than walk away from it. You're dependable, professional in a customer's home, and motivated by the satisfaction of leaving every job...Full timeLocal areaMonday to Friday$30 per hour
...Technician Opportunity At Landers Appliance Benefits: ~401(k) ~401(k) matching ~... ...done with excellence for the good of our customers and our team. For more than 40 years,... ...the location, and not to the United Appliance Servicers Association. Landers ApplianceCasual workWork at officeWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Technician. Be the first to apply!
- customer retention Rockville, MD
- customer marketing Rockville, MD
- customer satisfaction Rockville, MD
- work from home customer Rockville, MD
- customer project program manager Rockville, MD
- customer engineer Rockville, MD
- remote customer service chat Rockville, MD
- customer service inside sales representative Rockville, MD
- cashier customer service Rockville, MD
- customer service desk Rockville, MD