Customer Success Associate

Responsibilities Be an expert on Dataminr’s platform with a deep understanding of open‑source and social‑media analytics. Manage and develop a portfolio of companies based in NORAM with a focus on retention and expansion. Provide user‑level support to augment business development efforts across the Corporate Risk vertical. Learn client mission and operational processes to integrate Dataminr into their workflows and recommend best practices. Collect customer feedback and clearly articulate product recommendations for Dataminr product development with engineering and product teams. Develop deep insights regarding customer use cases, internal decision‑making nuances, budget cycles and other key information necessary to close the renewal. Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers. Attain targets for bookings, on‑time renewals, overall critical renewal and expansion metrics, and increase penetration in your book of business through existing product portfolio and new offers. Qualifications 2‑3+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success. Experience providing product support at the user level. Self‑motivation and the ability to handle multiple competing priorities in a fast‑paced environment. Detail‑oriented with excellent organizational skills and a strong focus on delivering the best possible client experience. Knowledge and/or experience of publicly available information and social media analysis efforts of enterprise organizations, including corporate security, risk or crisis management (a plus). High level of accountability and the ability to execute on multiple and competing projects and deadlines. Experience with Salesforce or a similar CRM (a plus). Location & Work Arrangement Hybrid‑remote based, strongly preferred in the greater NYC or DC areas. Compensation The annual on‑target earnings (OTE) for this position are $83,000 – $122,500, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive company equity. Actual OTE will be based on geographic location, applicant skills, and prior relevant experience. Benefits Flexible work arrangements and remote opportunities. Generous paid time off and sick leave. Access to professional development funds and manager development programming. Inclusive employee resource groups and a commitment to equity and diversity. EEO & Privacy Statement Dataminr is an equal‑opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regard to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status. Dataminr will collect and process your personal data in accordance with Dataminr’s candidate privacy notice. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. #J-18808-Ljbffr Dataminr, Inc.