Level 2 Desktop Technician

Level 2 Desktop TechnicianAt CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Level 2 Desktop Technician to join their team onsite in Woburn, MA and provide end-user support. The technician will serve as the primary local technical resource supporting end users, desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives.Duties and ResponsibilitiesProvide onsite deskside support for hardware, software, and connectivity issues affecting desktops, laptops, workstations, and mobile devices.Troubleshoot and resolve Windows operating system, application, and peripheral device issues.Deliver Microsoft 365 and business productivity application support.Assist end users with account access, device setup, and day-to-day technical support needs.Provide VIP and executive-level technical support as required.Device Deployment & Lifecycle ManagementImage, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.Perform hardware upgrades, break/fix repairs, and warranty coordination activities.Execute device refreshes, migrations, and asset lifecycle management processes.Maintain accurate asset inventory records and tracking documentation.Support device patching, compliance, and security requirements in accordance with customer standards.Site Technology SupportSupport printers, label printers, handheld scanners, RF devices, and other workplace technology.Troubleshoot manufacturing and operational endpoint devices, as well as site-specific technologies.Assist with laboratory systems, virtual machine environments, and operational technology (OT) systems as directed.Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.Infrastructure & Smart Hands SupportProvide onsite "smart hands" support for infrastructure and network teams.Assist with network hardware activities, including switches, wireless access points, UPS systems, and related equipment, following established procedures.Support cabling, rack installations, and technology deployment projects.Participate in site moves, adds, changes, and infrastructure upgrade initiatives.Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.Service Delivery & Operational ExcellenceManage incidents, service requests, and work orders through ServiceNow or approved ticketing systems.Meet established service level agreements (SLAs) and maintain accurate ticket documentation.Communicate effectively with end users, site leadership, and cross-functional support teams.Identify recurring issues and recommend process improvement opportunities.Ensure compliance with customer security, safety, and operational policies and standards.Skills and Qualifications: Required Qualifications3+ years of experience providing desktop, deskside, field, or end-user technical support.Strong working knowledge of Windows 10 and Windows 11 operating systems.Experience supporting Microsoft Office and Microsoft 365 applications.Proficiency with ServiceNow or similar IT service management (ITSM) and ticketing platforms.Understanding of TCP/IP networking fundamentals and basic network troubleshooting.Experience supporting printers, scanners, peripheral devices, and mobile technologies.Strong problem-solving, troubleshooting, and analytical skills.Excellent customer service, communication, and interpersonal skills.Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing or production environment.Preferred QualificationsExperience supporting technology in manufacturing, industrial, or distribution environments.Hands-on experience with Zebra or other enterprise label printing solutions.Familiarity with network infrastructure components, including switches, wireless access points, and related hardware.Experience providing Smart Hands support for network, server, and infrastructure teams.Knowledge of asset management, inventory tracking, and hardware lifecycle programs.Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent technical certifications.Experience supporting endpoint deployment, device imaging, and hardware refresh initiatives.Wage RangeThe hourly rate for this position is between $22.50 - $30.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp.Equal Employment OpportunityCompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit . Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position. Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE. California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW.On-Camera Video Interview Notice:Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.