Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Parental leave
• Bonus based on performance
• 401(k) matching
• Paid time off
• Training & development

***MUST HAVE INSURANCE GENERAL LINES PROPERTY AND CASUALTY LICENSE TO APPLY. IF YOU DON'T CURRENTLY HAVE INSURANCE EXPERIENCE, PLEASE DONT APPLY. ***
About Us:
Join Robert Elizalde State Farm, an independent insurance agency dedicated to helping clients protect what matters most. We are seeking a motivated Insurance Agent Team Member to support our growth by delivering outstanding customer service and value-based insurance solutions.

Responsibilities:

• Provide prompt, friendly, and accurate customer service regarding insurance availability, eligibility, coverage, policy changes, claims, and billing.
• Use a customer-focused, needs-based approach to educate clients on insurance products.
• Collaborate with the agent to meet marketing and sales goals.
• Develop leads, schedule appointments, and market suitable products and services.
• Build business referral relationships and prospect new sales opportunities.
• Provide timely reports and stay current on product and licensing updates.

Requirements:

• General Lines Property & Casualty license MUST HAVE., Life & Health license can BE OBTAINED
• Excellent communication skills, both written and verbal
• Positive, self-motivated, and team-oriented
• Comfortable presenting to customers
• Bilingual in Spanish preferred
• Willingness to learn and be coachable
• Interest in marketing products and services based on customer needs
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Proactive in problem solving
• Pride in getting work done accurately and timely
• Ability to effectively relate to a customer
• Bilingual Spanish is preferred.
• Computer skills (Microsoft Excel, PowerPoint, Word, Outlook)
• Typing speed (like 40-60 WPM) 
• Bachelor's degree preferred

Benefits:

• 401(k) plan matching
• Hourly pay plus commission/bonus
• Paid time off (vacation, personal, and sick days)
• Career growth and advancement opportunities
• Licensing Reimbursement (General Lines Life & Health)

How to Apply:
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position entails responsibilities in both marketing and sales. Candidates who do not possess confidence or experience in these areas are kindly advised not to apply.

Note: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.