Medical Receptionist

Physical Therapy Receptionist

Under the supervision of the Clinic Administrator, the Physical Therapy Receptionist will provide a comprehensive range of services that are part of a team focused process, to ensure that patients and visitors are greeted, properly received, and processes are completed to ensure that the purpose for visit is successfully handled.

This position encompasses multiple different functions. The Physical Therapy Receptionist will be capable of providing all of the services across the other department receptionist role(s) related to the team focused process. Depending on the actual Receptionist position, Receptionist shall be rotated to ensure quality of service, the duties of the position may vary. Customer Service in a Patient Focused environment is a primary requirement to work in this team-based care approach.

The position includes the following duties/responsibilities, variable dependent upon position occupied in the office at the time:

1. Utilizing the designated computer system, schedules appointments appropriately according to scheduling guidelines and procedures
2. Answers a multiple line telephone, directs calls, takes messages, and handles inquiries regarding policies and appointments. Schedules appointments according
3. Provides superb customer service as defined by SIHC’s Service Standards including but not limited to:
1. Positive attitude
2. Excellent phone etiquette
3. Willingness to treat patients with a personalized approach
4. Receptionists will obtain insurance information, verify insurance coverage, and notify insurance carriers to verify benefits prior to patients’ initial treatment. If treatment shall extend beyond original authorization, re-authorization shall be submitted one week prior to patient’s last authorized visit. Under the supervision of the Clinic Administrator, will learn secondary/continued and more complex authorizations.
5. Responsible for collecting and documenting patient insurance plans and benefit information, verifying eligibility, securing necessary prior authorizations, and maintaining accurate records to support patient care and reimbursement processes
6. Calls patients to remind them of upcoming appointments. Calls patients who have missed appointments. and offers to reschedule as indicated. Documents in appointment details, the outcome of call.
7. At each visit to the clinic, ensures information on established patients are current and all necessary forms are updated, and performs updates in the computer system on a real time basis.
8. Obtains completed registration forms on new patients, enters information in the computer.
9. Scans designated patient registration information into the Electronic Health Record (EHR)
10. Collect co-pay payments and other patient payments to include lab and x-ray fee. Checks out patients, schedules return appointments.
11. Upon patient appointment completion, checks out patients, schedules return appointments.
12. Responsible for cash bags to include daily deposits to fiscal.
13. Monitors faxes, keeps forms printed and new patient packets assembled.
14. Monitors the reception and waiting area. Assists in keeping the waiting room neat to avoid any safety hazards, and reports any identified safety hazard or disruptive behavior to supervisor.
15. Acts as an emergency driver for transports of patients if the need arises and as assigned by supervisor.
16. Complies with all SIHC policies & procedures.
17. Ability to work a flexible schedule may be required based on need.
18. Performs other duties as assigned by The Clinic Administrator
19. Assist physical therapists with keeping equipment and toys cleaned, sanitized, stored and organized when needed.
20. Complies with all SIHC policies and procedures.

Qualifications:

Education/Experience: Medical front office experience is required. Must also possess a High School diploma or GED certificate. Medical Assistant experience in an ambulatory care setting preferred. Experience with Pediatric patients preferred. Must be at least 18 years of age. Education, training or experience which compliments knowledge and skills stated above is desirable but does not substitute for minimum requirements as stated.

Computer knowledge and keyboarding/typing skills are required as well as experience providing excellent customer service. Basic computer literacy and use of common applications is needed (such as Microsoft Word, Outlook, etc).

Must be able to maintain patient confidentiality and comply with requirements of HIPAA at all times.

Licenses/Certifications: A valid driver’s license is required and must be maintained throughout employment. Applicant must be able to travel throughout the organization’s service area including all SIHC site locations. Current certifications and/or licenses appropriate to the positions required education and profession.

Character: Applicants must have a reputation for honesty and trustworthiness. Must be responsible and able to exercise good judgment, accept administrative supervision, pay attention to detail, follow instructions, including the ability to interact effectively and communicate with people in a professional and courteous manner. Must be highly confidential and work as a team with other staff. Applicants should be sensitive to client’s needs.

Skills: Strong team building, interpersonal, and organizational skills. Ability to establish and maintain effective peer relationships with coworkers within the Department, clinic-wide, and the public. Must be able to express ideas clearly, concisely, address audiences effectively, and exercise balanced judgment in evaluating situations and making decisions. Willing to be part of a team and cooperate in accomplishing department goals and objectives. Ability to prioritize, meet deadlines, take initiative, be proactive, and function in a rapidly changing environment. Ability to work with people of all social and ethnic backgrounds, resolves conflicts, negotiates situations, and facilitates consensus.

Physical and Personal Requirements: Normal clinic/office environment. Sit or stand for long periods of time. Reach, bend, climb, stoop, lift up to 25 lbs. repetitive hand movement; use and view PC. Reliable transportation and car insurance as required by the state. Travel as needed.

Compliance: Each employee plays a key role in creating a compliance culture at SIHC. Employees are expected to learn and comply with all SIHC policies and procedures. One must have the ability to understand the implications and complexities of all compliance policies. Participation in all compliance training is mandatory, and generally has a heightened awareness of policies and regulations that are specific to one’s department and position. All SIHC employees are expected to report violations or suspected violations of compliance policies or regulations.

Other: Applicants must successfully pass a pre-screening tuberculin skin test or x-ray and a blood/urine drug screening test. Health must be adequate to perform all duties of the position. Applicants must complete SIHC Application and Authorization Form, both must be submitted to Human Resources prior to the close date indicated.

Indian Preference: In the filling of any SIHC job vacancy, preference may be given to qualified Native American Indians, pursuant to the Indian Preference Hiring Act, 25 USC 472, unless other laws require the filling of a vacancy without regard to Indian preference (e.g. Public Law (P.L.) 94-437, “Indian Health Care Improvement Act (IHCIA). To receive Indian preference for any SIHC position, the applicant must be enrolled, or be eligible for enrollment, as an American Indian with their Tribe, or must be certified as an American Indian from the designated Tribal Representative. Applicants claiming Indian preference must attach verification of their claim to the SIHC application, including Certification of form BIA-4432, which is available from the SIHC Human Resources Department. If verification is not or cannot be verified, the applicant will not receive Indian preference for purposes of the interview.