Team Leader

Brand Summary Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork, leadership development, and personal growth in a positive, people-focused environment. At Chick-fil-A Bridgewater Towne Center, we are committed to Serving. Excellence With Care through our S.E.R.V.E model. Our leaders play a key role in developing others, driving results, and creating meaningful experiences for both guests and team members. As a locally owned and operated restaurant, we invest in our people and our community. Job Description At Chick-fil-A, the Team Leader (Shift Leader) role is more than just a position—it’s an opportunity to lead, coach, and influence daily operations. Team Leaders are responsible for executing high-performing shifts, developing team members, and ensuring exceptional guest experiences across Front-of-House, Back-of-House, and Drive-thru operations . This role bridges the gap between team members and senior leadership, requiring strong communication, accountability, and a commitment to excellence in all areas of the business. Position Type Full-time Our Benefits Include A fast-paced, team-oriented environment where you can lead and influence others Flexible scheduling (closed on Sundays) Hands-on leadership development with experienced Operators and Leadership Intentional growth and advancement opportunities Scholarship opportunities Competitive pay Team Leader Responsibilities S.E.R.V.E Model Expectations Serve with Hospitality: Lead by example in delivering exceptional guest service and creating a positive team environment Execute with Excellence: Drive speed, accuracy, and operational efficiency throughout the shift Respect Food Safety & Standards: Enforce all food safety, cleanliness, and quality expectations Value Teamwork & Growth: Coach, develop, and hold team members accountable to standards Elevate the Experience: Ensure every guest and team member leaves with a meaningful experience Leadership & Shift Execution Lead and manage daily shift operations across FOH, BOH, and drive-thru Assign positions, manage labor, and adjust based on business needs Ensure smooth shift transitions, communication, and execution of daily goals Monitor speed of service, order accuracy, and overall guest experience Maintain a sense of urgency while ensuring quality and hospitality standards are met Front of House & Drive-Thru Leadership Oversee guest interactions to ensure exceptional hospitality Support and coach team members in order taking, service, and guest engagement Ensure drive-thru operations are fast, accurate, and efficient Maintain cleanliness and organization of all guest-facing areas Back of House Leadership Oversee food preparation to ensure quality, consistency, and speed Enforce food safety standards, including proper handling, storage, and temperature control Ensure kitchen cleanliness, organization, and readiness at all times Support inventory, stocking, and equipment oversight Coaching, Accountability & Development Coach team members in real time to improve performance and uphold standards Reinforce training and support onboarding of new team members Address performance concerns with professionalism and consistency Document and communicate performance trends to Leadership Build a culture of accountability, teamwork, and continuous improvement Operational Excellence & Compliance Ensure all checklists, food safety logs, and operational procedures are completed Maintain restaurant readiness for inspections and audits Monitor equipment, cleanliness, and overall facility standards Support opening, closing, and daily operational routines Qualifications and Requirements Proven reliability, professionalism, and strong work ethic Positive attitude with a passion for serving and leading others Strong communication, leadership, and problem-solving skills Ability to multitask and lead effectively in a fast-paced environment Experience in customer service or restaurant operations preferred Ability to stand for extended periods and lift moderate weights as needed Flexible availability, including mornings, evenings, and weekends Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr