Senior Analyst, Reconciliation COE

Senior Analyst, Reconciliation Center Of Excellence

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

The Senior Analyst, Reconciliation Center Of Excellence (COE), is responsible for execution and review of balance sheet reconciliations in accordance with enterprise controllership standards. This role ensures reconciliations are complete, accurate, and supported by appropriate documentation, with a primary focus on risk-based review, reconciling item identification, and timely resolution.

This colleague will partner closely with onshore and offshore reconciliation resources to drive consistency, accountability, and adherence to established timelines and quality standards. The role requires proactive management of expectations, clear communication of priorities, and effective coordination across global teams to ensure reconciling items are resolved timely and in alignment with policy.

Key Responsibilities

• Reconciliation Execution & Review
• Perform and/or review balance sheet reconciliations in alignment with COE standards, ensuring completeness, accuracy, and compliance with policy
• Validate supporting documentation, ensuring clear audit trail and alignment to account activity
• Apply risk-based review principles, focusing on high-risk and material accounts
• Identify and challenge unsupported balances or insufficient explanations prior to certification
• Reconciling Item Management
• Identify, track, and drive resolution of reconciling items, including root cause identification
• Monitor aging of open items and ensure timely follow-up in accordance with established thresholds
• Partner with business and functional teams to resolve discrepancies and clear outstanding balances
• Escalate aged, complex, or high-risk items in a timely manner
• Support account clean-up efforts and reduction of recurring reconciling differences
• Global Team Coordination (Onshore/Offshore Model)
• Collaborate with offshore reconciliation teams to reinforce quality standards and service level expectations
• Provide direction and clarity on priorities, timelines, and deliverables
• Manage day-to-day expectations with offshore teams to ensure consistent and timely output
• Drive accountability for issue follow-up and resolution across distributed teams
• Controls & Compliance
• Execute responsibilities in accordance with SOX control requirements and internal control framework
• Ensure reconciliations are audit-ready, with appropriate documentation and evidence of review
• Support internal and external audit requests, including walkthroughs and documentation support
• Maintain adherence to enterprise reconciliation policy and COE governance standards
• Continuous Improvement
• Identify opportunities to enhance reconciliation quality, efficiency, and standardization
• Support initiatives related to automation, tool optimization (e.g., BlackLine), and process improvement
• Contribute to ongoing transformation efforts within the Reconciliation COE and broader Controllership organization

Success Metrics

• On-time completion and certification of reconciliations
• Reduction in aged reconciling items and improved account health
• Quality and audit readiness of reconciliation documentation
• Adherence to SOX and internal control requirements
• Effective coordination with offshore teams and stakeholder satisfaction

Key Competencies

• Functional Expertise (Reconciliations & Account Analysis)
• Controls Mindset & Risk Awareness
• Accountability & Ownership
• Collaboration & Cross-Functional Partnership
• Communication & Stakeholder Management
• Continuous Improvement Orientation

Required Qualifications

• 3+ years of accounting, reconciliation, or financial operations experience
• Experience performing or reviewing balance sheet reconciliations in a controlled environment
• Knowledge of SOX controls and financial reporting processes

Preferred Qualifications

• CPA or progress toward certification
• Experience in a shared services or COE model
• Experience with BlackLine or similar reconciliation platforms
• Experience with large ERP systems (e.g., SAP, Oracle)
• Exposure to process improvement or transformation initiatives
• Strong communication skills with experience working across onshore/offshore teams
• Demonstrated ability to manage competing priorities and meet deadlines
• Strong analytical, problem-solving, and organizational skills

Education

• Bachelor's degree in Accounting, Finance, or related field

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $46,988.00 - $102,000.00

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.