Veterinary Receptionist

Job Description

Job Description

Woodland Veterinary Hospital is growing, and we’re looking for a Client Service Representative to join our team!

As the first friendly face our clients see, you’ll be the heart of our front desk, greeting pets and their people with a smile, scheduling appointments, answering a multi-line phone system, managing check-ins and check-outs, processing payments, and sharing helpful info about our services.

If you’ve got a background in fast-paced customer service and a love for animals, we’d love to meet you! Let’s make tails wag together.

Schedule:

This is a full-time or part-time position scheduled for 8-hour shifts. Flexible availibility throughout the week, including Saturday and Sunday is preferred.

Full-time benefits and compensation**:

• Compensation: $22-25 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance, disability, and 401k options
• Employee Assistance Program
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

Minimum qualifications:

• Previous experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

About us:

Woodland Veterinary Hospital has been caring for pets and the people who love them for more than 50 years. What began as a small clinic in 1975 has grown into a trusted, full-service veterinary hospital serving Woodland and the surrounding communities.

Today, our 11,000-square-foot campus is home to a collaborative team of 9 veterinarians and over 40 veterinary support professionals, all dedicated to providing compassionate, personalized care. From wellness visits to urgent care and boarding, we’re proud to offer a wide range of services in one place, including access to advanced diagnostics and board-certified specialists.

While we’ve grown over the years, our mission has stayed the same: to treat every pet like family and build lasting relationships with the clients we serve. We’re proud of our deep roots in the community and the legacy of care we continue to build every day.

#LI-RX1

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.