Customer Experience Coordinator (Part Time) - Lynnwood, WA

Customer Experience Coordinator (Part Time) - Lynnwood, WA Lynnwood, Washington, United States Jul 23, 2026 $19 - $29/hour

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience—not only for people and their pets, but also for everyone who works here—our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

As a Customer Experience Coordinator, your job is to define the customer’s experience through service, focus, and participation—so you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say YES and put pets and customers experience above all else. In this role, you’ll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.

WHAT YOU’LL DO

Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalated Keep technicians and doctors updated on customer needs for a seamless care experience. Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information. Follow up with customers after visits to check on their pet’s care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital

WHAT YOU NEED

2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized, with strong attention to detail Strong communication skills; able to interact positively with anyone and everyone The ability to multitask and thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Problem solving skills and a focus on innovation Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types

WHO YOU ARE

Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

Competitive compensation: pay range is $19-$29/hour and based on experience A BIG focus on learning and growth from VEG-created clinical and leadership programs to Unlimited ER CE + travel stipend (No really!). Part-time credentialed VEGgies receive a $1,000/year travel stipend. Part-time uncredentialed VEGgies receive a $400/year travel stipend. Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry DEI At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company. Veterinary Emergency Group (VEG) Helping people and their pets when they need it most. Veterinary Emergency Group is a nationwide network of 24/7 emergency veterinary hospitals dedicated to enhancing the care experience for pets, owners, and veterinary professionals alike. Veterinary Services Professional Services Company size 1,001–5,000 employees Company type Privately held Momentum Team growth Momentum Team growth 14% in 12 mo 3,557 employees on LinkedIn Employee experience What it’s like inside 3.7 427 reviews 64% would recommend Culture & values Culture & values 3.8 Work-life balance Work-life balance 3.4 Career opportunities Career opportunities 3.8 Compensation & benefits 3.9 Footprint Where they work Headquarters White Plains, New York 193 Tarrytown Rd, White Plains, New York 10607-1613, US 123 E Route 59, Nanuet, New York 10954, US 790 State RT 3, Clifton, New Jersey 07012, US 2317 Route 22, Union, New Jersey 07083, US 1215 2nd Ave, New York, New York 10065, US 2246 N Congress Ave, Boynton Beach, Florida 33426, US 238 Bearss Ave E, Tampa, Florida 33613, US 6230 Jericho Tpke, #C, Commack, New York 11725, US 2220 Flatbush Ave, Brooklyn, New York 11234, US 165 Needham St, Newton, Massachusetts 02461, US 204b Glen Cove Rd, Carle Place, New York 11514, US 1327 Willow Ave, Hoboken, New Jersey 07030, US 9101 North Fwy, Fort Worth, Texas 76177, US 1501 S Dale Mabry Hwy, Tampa, FL 33629, US 141 NJ-17, Paramus, New Jersey 07652, US 755 W North Ave, Chicago, Illinois 60610, US 4500 N Central Expy, Dallas, Texas 75206, US 3845 E Colfax Ave, Denver, Colorado 80206, US 18650 Biscayne Blvd, Aventura, Florida 33180, US #J-18808-Ljbffr Veterinary Emergency Group (VEG)