Sr. Specialist, Technical Product Management

Job Description We are seeking a highly motivated Product Analyst with experience supporting pharmaceutical field and customer support processes. This role will partner with the Product Owner to translate business needs into functional and technical requirements and recommend how Salesforce Service Cloud and Experience Cloud can best support those needs through standard capabilities, process improvements, and targeted enhancements. Responsibilities Work with the Product Owner and business stakeholders to create business requirements and user stories that ensure system functionality meets business needs. Partner with global teams to leverage existing solutions and platforms and help identify and evaluate new capabilities. Facilitate discussions and workshops with business partners to understand current and future business processes and requirements. Evaluate Service Cloud and Experience Cloud solutions that meet business needs with minimal customization, recommending standard features whenever possible. Collaborate with technical teams and vendors to design and validate effective solutions. Stay current on new technologies, methodologies, industry practices, standards, and the Service Cloud and Experience Cloud roadmap. Apply AI tools to improve daily work processes and productivity. Education Minimum Requirement Bachelor’s degree in Business, Information Systems, Computer Science, or a related field. Required Experience and Skills 3+ years of experience in business analysis, systems analysis, or technical analysis roles. Experience gathering and documenting business and functional requirements. Experience developing and coordinating user acceptance testing. Experience with Agile delivery methodologies and tools such as JIRA, Confluence, or similar platforms. Experience facilitating meetings and workshops. Strong analytical thinking and problem-solving skills. Preferred Experience and Skills Experience in healthcare, life sciences, or another regulated environment requiring strong governance, privacy, compliance, and separation of promotional and non-promotional activities. Knowledge of Contact Center tools, preferably Salesforce Service Cloud. Required Skills Agile Application Development Agile Methodology Asset Management Benefits Management Business Analysis Business Case Development Business Management Business Processes Business Process Management (BPM) Business Process Modeling Computer Science Global Team Collaboration Information Systems Management Management System Development Product Management Requirements Management Stakeholder Relationship Management Strategic Planning System Designs User Acceptance Testing (UAT) Preferred Skills US and Puerto Rico Residents Only: We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts Equal Opportunity Employer As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement Compensation and Benefits The salary range for this role is $117,000.00 - $184,200.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits, including 401(k) paid holidays vacation compassionate and sick days More information about benefits is available at The application deadline for this position is stated on this posting. San Francisco Residents Only We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Company Overview Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. #J-18808-Ljbffr MSD Malaysia