Member Advocate

Job Description

Job Description

Description:

DECU is committed to a culture of positive member satisfaction, lasting relationships and exceptional products that are right for the needs of our members. We believe, and we want you to believe, it is a privilege to serve both our members and our community. We are rooted in the credit union movement of “People helping People”. 

This is why we offer our team members a career and not just a job. Do you thrive in a collaborative team environment and have passion to serve others? This is who WE are and if this is who YOU are, a Member Advocate position is right for you. 

Our total rewards package for your employee experience includes Career Paths, Internal Promotions, Collaborative Spirit, Volunteer Opportunities, Competitive Pay and a Business Casual environment to name a few. 

Your benefit package would include:

• Health Insurance
• Paid Time Off
• Vision Insurance
• Dental Insurance
• Life Insurance
• Voluntary Insurance Options
• Short Term Disability
• Long Term Disability
• 401(k)
• Retirement Plan
• Retention Program
• Tuition Reimbursement
• Health Savings Account
• Voluntary Pet Insurance 
• Wellness Program 
• Employee Referral Program
• Volunteer Time Off
• Bereavement Leave
• Employee Assistance Program
• Other

You will play an essential role of providing services to members by conducting transactions accurately and finding the right solution to best fit the needs of our members while building member rapport and satisfaction. In this role, you will also manage a cash drawer and troubleshoot basic cash drawer differences. You will have a basic knowledge of our products and services, along with participating in monthly campaigns. You will also have the opportunity to participate in community events. 

These are just a few things you will be doing as a Member Advocate. We do require you have some customer service experience. Excellent communication skills are a must. 

Join our Team!