Service Advisor - Lexus of Omaha

Job Type


Full-time

Description

Do you want to help transform the auto industry? Come let Lexus of Omaha show you just how Remarkable you can be!


At Lexus of Omaha , our mission is to create a powerhouse of high-impact teams and leaders, deliver an exceptional and unforgettable experience for every guest every time, elevate and grow our manufacturer brands in our markets, and operate with discipline and focus to achieve operational and financial success. We are challenging the norm when it comes to both the car buying process and the employee experience, and as a Lexus of Omaha teammate, you will play a direct role in that mission.


We value individuals who:

• Stay curious by seeking different perspectives, learning constantly, and adapting quickly
• Make it matter by maximizing impact and focusing on what matters most
• Win together by operating with a team first perspective
• Be caring by genuinely caring for and supporting others
• Act with courage by choosing courage over comfort in their decisions and actions, even when it is hard to do.

At Lexus of Omaha we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits and opportunities across multiple states, and we think you'll agree that YOU BELONG AT LEXUS OF OMAHA!

Your Purpose as a Service Advisor at Lexus of Omaha

As a Service Advisor, you are the primary point of contact for our guests in the service department. Our Service Advisors are committed to building lasting relationships through professionalism, attention to detail, and exceptional guest care.

Key Responsibilities:

• Welcome guests, answer incoming calls, and assist with scheduling service appointments in a timely and professional manner.
• Clearly communicate inspection findings, recommend appropriate maintenance or repair solutions, and prepare detailed repair orders for service needs.
• Provide accurate estimates for parts, labor, and completion times while ensuring transparency throughout the service process.
• Document guest concerns thoroughly to support efficient and accurate diagnosis by technicians.
• Review completed repairs with guests, explain services performed and charges, and ensure complete satisfaction before vehicle delivery.
• Professionally and proactively resolve guest concerns while maintaining the high standards associated with Lexus of Omaha.
• Support dealership operations with additional responsibilities as assigned by Management.

Requirements

Basic Qualifications:

• Must be at least 18 years of age and have a valid driver's license to operate a motor vehicle
• Prior customer service experience preferred.
• Previous Service Advisor or automotive service experience preferred.
• Strong communication skills with a passion for delivering personalized guest experiences.
• Ability to thrive in a fast-paced, team-oriented environment while maintaining professionalism and attention to detail.

Your Well-Being:

• Competitive Pay: $65,000 - $95,000/year
• Work Schedule: Flexible Full-time
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year's Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the metro areas of Omaha, Lincoln, Kansas City, Colorado Springs, and Madison. The company operates 20 dealerships and represents eight of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, and Mercedes-Benz.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants' successful completion of the background check process and drug screening test. Baxter embraces equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or any other legally protected status. In addition, Baxter will provide reasonable accommodation for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at View phone number on click.appcast.io, option #4 to request accommodation.