Front Office / Patient Services Specialist

Front Office / Patient Services Specialist Location: Outpatient Clinic – Cary, NC Job Type: Full-Time | Pay: $15.00 – $20.00 per hour Start Date: Immediate About Us Care First Rehab is a therapist-owned, interdisciplinary rehabilitation company with over 25 years of experience. Our philosophy — putting patients and employees at the center of everything we do — guides our mission to deliver high-quality care by combining one-on-one, hands-on therapy with advanced technology, in-clinic or in clients\' homes. We provide Occupational, Physical, and Speech Therapy services. Position Overview We are seeking a dedicated and personable Front Office / Patient Services Specialist to join our team in Cary, NC. As the first point of contact for our patients, you will support our clinical team by delivering excellent service in a dynamic healthcare environment. This is a full-time, in-person position. Key Responsibilities Serve as the primary point of contact for new and returning patients Collaborate with the billing department for insurance verification, authorizations, and billing coordination Work with the home care scheduler to manage appointments Educate patients and families on insurance coverage and the scheduling process Collect copays and discuss financial arrangements with patients/families Support therapists with patient-related tasks as needed Oversee daily front office operations and administrative duties Qualifications Minimum 1 year of experience in administrative support and medical office scheduling Ability to work until 6 PM Monday–Thursday and 8 AM–5 PM on Fridays Familiarity with EMR systems (e.g., Epic, AthenaHealth, WebPT) Proficient computer skills and strong attention to detail Excellent verbal and written communication skills Strong organizational and multitasking abilities Preferred Skills Bilingual (Spanish) Knowledge of insurance systems (Medicare, Medicaid, Workers’ Compensation) Proficiency in Microsoft Word and Excel Familiarity with Google Workspace tools (Sheets, Docs, Calendar) Benefits Full benefits package including health, dental, vision, life, and disability insurance 401(K) with company matching Tuition reimbursement and tuition assistance programs Relocation assistance available Join the Care First Family Join a supportive, growth-focused team and make a difference in the lives of others. To apply, please use the online application. Care First Rehab is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Care First