Order Fulfillment Specialist
Virtual Vocations Inc
Owning the critical last mile of order delivery, the full-time remote Order Fulfillment Specialist will monitor real-time orders, identify fulfillment issues proactively, and ensure accountability with 3PL partners while collaborating closely with Supply Chain and Customer Service teams. Key Responsibilities Monitor all open orders across fulfillment channels in real time and identify stalled shipments Own the escalation process for fulfillment failures, documenting issues and providing timely updates Track 3PL performance against SLAs and lead chargeback recovery efforts for fulfillment failures Required Qualifications 2+ years of experience in e-commerce operations, fulfillment coordination, or supply chain support Fluency in Amazon Seller Central, FBA/FBM, or MCF at a working proficiency level Proficiency in order management systems and Google Sheets for data tracking and reporting Experience coordinating with 3PL providers and holding logistics partners accountable Clear written communication skills for concise escalation of issues
Vacancy posted 4 days ago
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