Desktop Support Technician

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Chicago, IL and provide technical support in a Windows-based enterprise environment. This role requires a customer-focused professional capable of independently troubleshooting and resolving complex technical issues while delivering exceptional end-user support in a fast-paced corporate environment. End-User Support Provide onsite Level 2 support for desktops, laptops, mobile devices, docking stations, monitors, printers, and peripherals Diagnose and resolve hardware and software issues in a Windows 10/11 environment Perform hands-on break/fix repairs, component replacements, and troubleshooting Install, configure, and support enterprise software applications and operating systems Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite Incident and Ticket Management Manage incidents and service requests using ServiceNow Accurately document troubleshooting activities, resolutions, and customer interactions in ServiceNow Prioritize, track, and update tickets in accordance with established Service Level Agreements (SLAs) Escalate unresolved issues to Level 3 support teams and vendors as required Maintain detailed and accurate technical documentation Hardware Deployment & Asset Management Perform workstation deployments, refreshes, migrations, and equipment replacements Configure new devices and migrate user profiles, data, and applications Support asset inventory management and lifecycle processes Coordinate warranty repairs and vendor support activities Infrastructure Support Troubleshoot Active Directory account issues, password resets, permissions, and group memberships Support network connectivity, VPN, wireless, and workstation-related issues Assist with conference room technologies, collaboration tools, and audiovisual support Perform basic support for endpoint management solutions such as Intune and SCCM Skills And Qualifications Minimum 5+ years of experience providing desktop support in an enterprise environment Strong experience supporting Windows 10 and Windows 11 operating systems Proven experience with hardware and software break/fix support Hands-on experience managing incidents and service requests through ServiceNow Experience supporting: Microsoft 365 Outlook Teams OneDrive Active Directory VPN connectivity Strong understanding of PC hardware, peripherals, and device troubleshooting Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and wireless networking CompTIA A+, Network+, or equivalent certifications preferred Microsoft certifications related to desktop support or endpoint administration preferred Experience supporting executive/VIP users preferred Experience with Microsoft Intune, SCCM/MECM, and endpoint management platforms preferred Familiarity with ITIL-based support processes preferred #J-18808-Ljbffr Compucom Staffing