Living Shores - In Park Revenue Operations Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.The Operations Supervisor assumes full responsibility of the food & beverage and retail operations at Living Shores. This position reports directly to the Food & Beverage Manager and Retail Manager.We are currently looking for a:Living Shores - In Park Revenue Operations SupervisorRoles & Responsibilities:Roles & ResponsibilitiesDaily responsibilities include but are not limited to:Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets ; continuously evaluate current operations and recommend/implement process improvements to reduce costs, improve food quality, guest experience and employee satisfaction.Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profitAct as an approachable mentor and coach to all assigned team membersParticipate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.Ensure that all required meal and other breaks are being given in accordance with New Hampshire lawAssist with team scheduling and timekeeping activitiesAttend daily In- Park Revenue meetings and participate in Living Shores MOD program.Manage catering program , support special events and other group sales initiatives .Maintain accurate levels of inventory and fill out order requests for your location .Ensure locations remain clean and stocked.Provide retail staff with new product deliveries /labels for tagging. Run re-stock product from upstairs stockroom to retail shop.Complete any requested daily/weekly documentation.Effectively manage waste/spoilage/damagesManage any team member corrective actions.Coordinate team member lunch and break periods.Communicate pertinent information between management and team members.Create a guest- focused atmosphere to ensure great guest experience.Manage compliance with NH State Health Department and other inspectors/auditors in your locations.Obtain ServSafe certification (training provided).Report any potential safety hazards and maintenance requests to management.Requirements18 years of age or olderPunctual, reliableFlexible scheduleAble to work in a fast- paced environmentAble to work alone and as a team leadAble to be productive during slow periodsMust possess strong written and verbal communication skillsMust possess strong attention to detail and problem-solving abilitiesMust be proficient in Microsoft Excel, Word, and Power Point.Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferredAbility to handle private and confidential information with highest discretionAble to follow direction and communicate relevant information.Able to positively engage with guests to promote salesAble to maintain hygiene and personal appearance consistent with policies outlined in the Team Member Handbook.Able to follow daily tasks as outlined in the food & beverage/retail standard operation procedures.A ble to lift light loads (25 lbs.,) to stand for prolonged periods of time (5+ hours,) bend/squat, reach and climb/descend stairs (sometimes while carrying boxes . )Assist with trucks and deliveries when neededLocate packing slips on deliveries and bring to IPR office to initiate shipment processingDesire to have fun while creating a memorable experienceAdditional InformationTeam member benefits:Perks & BenefitsThis position is variable, o ffering 48 hours weekly (based on NH labor laws)Earn tips on food and beverage sales during your shiftEmployee discount of 50% off of food and beverage and 3 0 % off of retail itemsFree fountain drinks during your shiftFree personal season pass to Story Land and Living Shores Aquarium during employmentFree friends and family day passes after 80 hours of employmentReceive White Mountains Attractions (WMA) and New England Association of Amusement Parks & Attractions (NEAAPA) passbooksAccess to 20+ sister parks via name badgeDo not miss the chance to spark your career now! #J-18808-Ljbffr Herschend Family Entertainment