Tech I

$21.25 - $23.75/hr. Please note that this position is subject to pre‑employment drug testing and criminal background checks, which include 4‑year employment verifications. Reporting to the Corotech Supervisor I, with a dotted line to the Operations Manager and Transportation Manager, the Technician I’s primary role is to assist in the technology relocation move process by physically and professionally disconnecting and reconnecting workstation PCs, peripherals, and related hardware. The Technician I is an entry level position and will receive appropriate training to ensure he/she can perform the job as expected. The Technician I is assigned to work at different customer account locations to provide technical support for commercial moving projects. This position is responsible to ensure the customer’s requests relating to IT Technical support are carried out efficiently and in a timely manner. Essential Duties and Responsibilities Account Assignments Check for start time (for next day’s work schedule) in drop box daily. Arrive at assignment in complete uniform and on-time every day. Disconnect and reconnect PCs and other peripheral electronic desktop components per supervisor’s direction and the specific job requirements. Record basic system information on PC Disconnect/Reconnect Checklist such as serial numbers, manufacturer, model numbers and placement. Assist the moving crews if needed. Possibly set, offset, push, pull, lift, carry and move computer equipment, furniture, miscellaneous equipment, and boxes as required. Maintain a professional manner and appearance in provided Klinger uniform. Capture the existing workstation layout at the customer site and ensure the new setup is placed the same. Label all the IT assets/inventories to ensure there are no missing items during the moving. Manage different cables and wires to ensure a neat, safe workstation. Work carefully in a Lab environment (medical lab or computer lab). Ensure assigned tasks are carried out within Corovan productivity standards. Perform network connectivity testing. Customer Relations Maintain excellent customer service with the customers, transportation, and operation teams to establish solid relationships. Respond quickly to any IT Technical requests from customers. Escalate any technical issues/concerns to Corotech Manager. Be punctual at all times; in emergencies inform the Corotech Coordinator Team or Operations Supervisor immediately so that appropriate coverage can be arranged. Work cooperatively with crew members. Remain courteous, helpful, and professional to all existing and potential customers. Respect rules at each customer site regarding where to work and adhere to meal and rest period locations. Follow all confidentiality rules regarding any processes, products or services that are visible at a customer’s move site. Follow all security rules for the company and assigned customers. Safety Perform work with quality, efficiency, and safety at all times. Abide by all safety rules; use proper safety gear (back braces, safety glasses, safety shoes, hard hats, masks and/or gloves, etc. as required by the customer or by law), drive forklifts safely (seatbelt, slow speeds, ensuring trucks are chalked and using proper plates, etc.). Report any unsafe dangerous requests from customers to senior management. Other Duties Sign timesheets daily indicating start, meal periods and end time; complete other documentation accurately and turn it in by the time requirement. All other duties as assigned based on business needs. Qualifications Competencies Organization Skills – Organization and project planning skills with ability to juggle multiple assignments and tasks. Language Skills – Ability to read and interpret documents written in English such as procedures, work instructions, and timesheets. Ability to effectively speak and communicate well with customers and coworkers. Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Read and correctly interpret legend on installation drawings and measurements. Reasoning Ability – Apply common sense to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. Leadership – Strong interpersonal and leadership skills. Other Duties Electronics troubleshooting, analyzing information, good judgment in making decisions. Exceptional client/customer service skills, equipment maintenance, ability to report work related issues to management, maintain confidentiality, quality focus, results driven and supply management. Good understanding of server equipment. Familiarity with laboratory moving including packing of lab equipment, fine‑tune and detail work, PC disconnect and reconnect and possess good customer service skills. Familiarity with the O&I (Office & Industrial) move process and understand the move labeling and directional signage. Education and/or Experience Required: High School Diploma or G.E.D. Good understanding about computer hardware, cables, and connections. Preferred: Two (2) years’ related experience and/or training; or equivalent combination of education and experience. One (1) to two (2) years working in a Tech support position. Primary Location San Leandro. Various job sites and customer locations. Physical Demands Walking: May require walking primarily on a level surface but may include walking on uneven or inclined surfaces for lengthy periods throughout the day, often up and down stairs. Handling: Seizes, helps, or works with hands. Manipulate (lift, carry, move) light to medium weights of computer equipment, tools of 10‑50 pounds. Lifting: Proper lifting techniques required. May include lifting up to 50 pounds and pushing or pulling up to 100 pounds throughout the day. May also include climbing or descending stairs while carrying goods up to 50 pounds. Crawling: To install or check the installation of network devices and cabling. Reaching: Extends hands and arms in any direction, reaching above shoulder heights, below the waist or lifting as required. Standing: Remains in standing position if required to perform various functions of the job. Stooping: Bends body downward and forward by bending at knees or waist. Vision: Reads technical information and records on the computer. Talking: Communications by phone and in person. Sitting: Sits at desk. May sit for periods of time. May include bending, reaching, squatting, twisting, stooping, and kneeling throughout the day. Employee requires a good hand‑eye coordination, arm, hand, and finger dexterity, including ability to grasp. Visual acuity to use a keyboard, operate equipment and read technical information. Work Environment Temp/Weather: Works in Office environment – for the most part ambient room temperatures, lighting, and traditional office equipment. Noise: Works in office environment with constant or intermittent noise. Position Type / Expected Hours of Work Variable hours, non‑exempt, regular position. Employees might be required to work late evenings or weekends depending on the business needs. All overtime must be approved by manager before working. Travel 100% travel to various job sites and customer locations. Must be able to commute daily to the customer site. AAP/EEO Statement The Company provides equal employment opportunities to all employees and applicants for employment activities and prohibits discrimination and harassment of any type, based on their actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, Civil Air Patrol status, military and veteran status and any other consideration protected by federal, state or local law (collectively referred to as "protected characteristics"). Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Klinger Moving Company