Customer Service Team Lead - Escalations & Performance

Infosys

Infosys BPM Limited seeks an experienced leader to manage a team of executives in customer service operations in Hartford. You will supervise day-to-day delivery, ensure KM/compliance, own escalations, and meet client commitments. You will coach, plan resources, oversee governance, and drive quality improvements across teams. You will partner with cross-functional areas to boost customer satisfaction, handle incidents, and mentor staff on process improvements, Six Sigma and lean projects.

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Vacancy posted 2 days ago

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