Guest Service Representative - Home2 Suites Plymouth

Job Description

Job Description

Description:

Home2 Suites Plymouth is hiring for part and full-time Guest Service Representative. Join Our Team as a Front Desk Rockstar!

Position: Part-time and Full-time Front Desk / Guest Service Representative

Shifts Available: 7:00 AM – 3:00 PM 3:00 PM – 11:00 PM - Must be available to work weekends and holidays.

In hospitality, first impressions mean everything—and that’s where you come in.
As a Front Desk / Guest Service Representative , you are more than just the person behind the desk—you are the welcoming smile, the problem solver, the storyteller, and the heartbeat of the guest experience . You set the tone for every stay, creating moments that guests remember long after checkout.
If you love connecting with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this could be the perfect role for you.

• Competitive Pay
• Paid Time Off
• Holiday Pay
• Referral Bonus
• Wellness Day
• Like to travel, enjoy all Hilton has to offer with employee discounts at all Hilton branded properties
• Areas for Advancement

As part of our Front Desk team, you’ll:

• Welcome guests with warmth, professionalism, and genuine hospitality
• Perform check-ins and check-outs efficiently and accurately
• Answer incoming calls and assist with reservations and guest requests
• Provide helpful information about the hotel, amenities, and local area
• Resolve guest questions and concerns with care and urgency
• Communicate clearly with team members to ensure seamless guest experiences

We’re looking for someone who is:

• Friendly, positive, and energetic
• Passionate about hospitality and helping others
• Professional and reliable
• Comfortable multitasking in a fast-paced environment
• A strong communicator—both verbally and in writing
• Able to stand for extended periods
• Available evenings, weekends, and holidays

Hospitality or customer service experience is a plus—but the right attitude and personality matter most!

- Supportive, positive team culture - Opportunity to grow and develop within hospitality - Be part of creating memorable guest experiences every day - Work in an energetic, people-focused environment

If you’re someone who loves people, brings positive energy, and wants to be part of a team that takes pride in exceptional service—we’d love to meet you!
Apply today and help us create unforgettable stays.